My internet service has been slowly deteriorating since before the Coronavirus pandemic...

GetHuman-jdwarnoc's Service Outage issue with AT&T from May 2020

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The issue in GetHuman-jdwarnoc's own words
My internet service has been slowly deteriorating since before the Coronavirus pandemic. I have had an AT&T technician at my location on more than one occasion. He even replaced my router. The service goes completely out four to six times a day. I usually have to unplug my connection and reset it. I have been advised that the problem is upstream from me. Several of my neighbors are also having a problem. My neighborhood is wired with copper wire that is decades old. I have also been advised there are no plans to upgrade or replace the slowly degrading equipment. In addition, when I do have service it is getting substantially slower. I don't believe this information is a surprise to anyone at AT&T. I don't feel I am getting the service for which I am paying. My combined AT&T and Direct TV bill runs several hundred dollars a month and I have been a loyal customer. I do not feel that loyalty in return. I need reliable internet service and I am not getting it. *John D & Rebecca A Warnock land line ***-***-****. *** Apple Street, Thelma KY *****.

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AT&T

Service Outage issue
Reported by GetHuman-jdwarnoc
May 20th, 2020 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 4189 others
0 customers following this

Timeline

GetHuman-jdwarnoc started working on this issue
May 20th, 2020 5:59pm
GetHuman-jdwarnoc indicated the issue is not fixed yet.
May 21st, 2020 2:30pm