AT&T Customer Service Issues

Hello, my name is Tri Nguyen, and I can be reached at [redacted]. Today's date is April 27, [redacted]. This morning, I had unsatisfactory interactions with two AT&T customer service representatives. During the second call, I was abruptly disconnected when being transferred. I then attempted to chat online but was disconnected after a 30-minute wait. These experiences have left me frustrated with AT&T's customer service. I have been a loyal AT&T customer since either [redacted] or [redacted]. Today, I received two texts notifying me of charges for two international calls made over the weekend, totaling hundreds of dollars. I typically use FaceTime for international calls and have not been billed for them as I own an iPhone and so do the recipients. Making international FaceTime calls for free is essential for me, and I believe many others rely on this service as well. I am eager for AT&T to address this matter promptly. Thank you. Tri Nguyen [redacted]

On March 9, [redacted], I was approached by someone claiming to be an AT&T representative at BJ's Wholesale. He suggested I try AT&T tv to save money with a 14-day trial period and assured me there would be no obligations if I decided not to proceed. Despite not setting up or activating the equipment due to COVID-19 restrictions, I discovered charges on my credit card. Upon contacting AT&T customer service, I learned that the service automatically activates 14 days after receiving the equipment. Despite my multiple calls and explanations to representatives like Eric and Sebastian in Las Vegas, I was left with no solution other than cancelling, incurring a $[redacted] termination fee plus $[redacted] for the equipment. I returned the equipment, hoping to avoid the $[redacted] charge. However, I remain concerned about the termination fee, activation fee, and monthly service charges. I feel misled by the salesman from BJ's Wholesale and unfairly burdened by fees for a service I never used.

Yesterday, I attempted to set up an online order for internet service. After going through the process, my credit was checked, and a $[redacted] deposit was requested. Upon trying to submit my payment method to complete the order, the system indicated an error but still deducted $[redacted] twice from my card. I didn't receive a confirmation code, any account details, or even an email. The transaction shows as "completed" rather than "pending". Despite contacting customer service and speaking to multiple representatives, none of them could locate my information. They mentioned a refund but none has been processed, leaving me frustrated with $[redacted] charged, no service, and no resolution despite spending 3 hours on the phone. I've decided I no longer wish to pursue this service.

On April 27, [redacted], I contacted AT&T regarding the outage of our home phone line. When I spoke to "Kim", the customer service representative, I was taken aback by his rude behavior, slow response, unfulfilled promises, and unwillingness to assist me after a 20-minute call. Despite mentioning job security concerns, his attitude was unacceptable. This experience with AT&T's customer service was the worst I have ever encountered. It is disheartening, especially during these challenging times when kindness and support are greatly needed.

I recently received a new LG K-40 cell phone, but unfortunately, it was not functioning correctly. I visited a local AT&T retail store to seek assistance, yet they ended up locking me out of my old phone without resolving the problem. As the new phone continued to be non-functional, I opted to return it in the provided prepaid box. I shipped it from my local post office with tracking number #[redacted][redacted][redacted]. I have informed USPS and obtained a service request number #[redacted]4 in the hopes of locating the missing phone. Since I am without the phone and my old phone remains unresolved or replaced, I believe I should not incur any service or monthly cell phone fees. Despite numerous phone calls to resolve this issue, I seek your help in rectifying the situation.

For the past three days, my landline phone has been silent. I've checked all the phones in my house, and none are working. I took the initiative to go outside with a screwdriver, opened the outside phone box cover, disconnected the service phone jack, and connected my phone directly. Unfortunately, my phone still did not work. I then reconnected everything, closed the box, and returned inside. I rely on my landline and do not have a smartphone. I am wondering if there is maintenance happening on the outside line connected to my phone and what might be causing this issue. Any prompt assistance would be appreciated.

I need assistance with multiple overbilling charges on my account for watches that were returned. I have compiled a detailed four-page document outlining all the charges that need to be removed and reimbursed. It is complex to explain over the phone, so I am requesting to speak with someone who can review the documentation I have prepared. Your prompt attention to this matter is greatly appreciated.

I reside near Atherton Rd. in Flint, MI, where your crews are currently working. The crew in my area consists entirely of white workers who seem indifferent to residents being unable to access their homes. They frequently block roads without warning or detour signs, inconveniencing us greatly. When approached, one worker disregarded me, which made me wonder if this is due to racial bias, given the crew's composition and the demographics of the area. As a customer along with my neighbors, we expect better treatment, particularly considering the sensitive racial climate of today.

I currently have 5 copper POTS lines, each with a unique telephone number. I am interested in switching to AT&T's fiber service (FTTP) in my area. How can I transition without losing my existing numbers? How will the fiber installation process affect my current telephone numbers? Also, I'd like to know if Ringmaster (distinctive ring) is available with AT&T VOIP. Your advice would be greatly appreciated. Thank you, R. Hargrave. Address: [redacted] S. Evanston Ave, Tulsa, OK 74[redacted].

I signed up for the service on 11/23/19. On 1/4/20, I contacted Jomer to cancel the extras promised for 3 months. Despite this, I was charged over $65 for these extras in March, April, and May, totaling about $[redacted]. Whenever I try to resolve this, I am redirected to a foreign call center with no resolution. I want to speak with someone in the USA to address this issue promptly. I have spoken to 6 foreign representatives today, and only one partially understood the situation but insisted I still have to pay. I believe AT&T should refund the overcharged amounts from March and April and adjust my current bill accordingly. I need assistance to calculate the correct amount I owe for May. It is frustrating that a previously friendly service has now become unresponsive to my concerns.

I would like to bring a matter with my AT&T service to your attention. In January, I signed up for wireless service for my tablet, but due to having a 3G tablet initially, it was incompatible. I upgraded to a 4G tablet in mid-February and went to AT&T to have it set up. Unfortunately, the service team at the store could not do it and advised me to contact tech support. After providing the necessary information to tech support, I was informed it would take a little over a week for my tablet to be connected. Despite numerous attempts to contact tech support since March, my tablet is still not connected. Given its importance for work, I decided to discontinue the service after paying one bill. I have been a loyal AT&T customer with multiple devices on prepaid plans, planning to switch to postpaid when the kiosk reopens. I kindly request tech support's assistance in resolving this issue. Below are the tablet details: Brand: MediaTek, Model: Reeder P10, IMEI: [redacted][redacted], SERIAL #: [redacted]ABCDEF. My AT&T account #: [redacted]18.

My account with ATT/Direct TV/optic fiber internet has been sent to collections. The bundle contract was cancelled within 24 hours of installation as the optic fiber was never installed at my home. Despite contacting ATT to dispute the bill and being reassured multiple times that I owe nothing, $[redacted] is now on my credit report unfairly affecting my score. The return reference number for the equipment I sent back is A1089P[redacted][redacted]. I urge for the immediate removal of this unjust entry from all credit bureaus. Henry Denton

I would like to request assistance from Uverse to come to our home and reinstall the system. It was working well until a few days ago, but something went wrong. Despite receiving a new modem and gateway promptly, we are struggling to understand the setup instructions given over the phone. We are finding it challenging to follow along, especially since we are not very tech-savvy individuals, and we only have minimal experience using technology like writing emails. When Uverse was initially installed, the technician handled everything smoothly and even guided us on using the remote control. Now, with the system not functioning properly, we are unsure of where to plug things in and how to troubleshoot the issues. We would appreciate help from a person rather than resorting to switching back to Comcast. Thank you.

On 1/20/[redacted], I canceled my Uverse account #[redacted]96 and returned all equipment as instructed. Despite making a payment for services up to the termination date, I received a $[redacted].71 bill post-cancellation, citing a Company Policy termination charge. I reached out to customer relations in Atlanta seeking a copy of any alleged contract or document for this charge but have yet to receive a response since April 10, [redacted]. Subsequently, on May 16, [redacted], I received notice from Credence collection about the disputed $[redacted] charge. I have inquiries: 1. Is Credence involved in a valid collection for AT&T? 2. Was the disputed charge indeed transferred to Credence without my awareness? 3. Why is AT&T not responding meaningfully regarding the initial $[redacted] charge? For any correspondence, please email me at [redacted]

My internet service has been deteriorating slowly even before the pandemic. Despite multiple visits from AT&T technicians and getting my router replaced, I experience outages four to six times daily. I often have to reset my connection, and it appears the issue lies upstream as my neighbors are facing similar problems. The aging copper wiring in my neighborhood is causing the degradation, with no plans for equipment upgrades. The service, when available, is considerably slower. Paying a substantial amount monthly for AT&T and Direct TV, I feel unsatisfied with the declining service. Reliable internet is crucial for me, and I do not feel I am receiving the service I am entitled to. John D & Rebecca A Warnock at [redacted] Apple Street, Thelma KY [redacted].

Due to COVID-19, I found packaging from a recent purchase while cleaning and noticed some discrepancies in my phone bill. The salesperson from AT&T assured me that there would be no issues if I chose to get the iPhone 10, but upon receiving it, I encountered problems activating it with my previous Sprint number. It turns out I was being charged for three phones instead of two, which was not what I agreed to. When I went back to the store to address this, I was given conflicting explanations and was denied a refund. Despite having written proof from the salesperson, the manager refused to acknowledge the error. It seems like AT&T employees are not taking responsibility for their mistakes, and I feel taken advantage of. It's frustrating that I had to discover this by chance and now I am out $[redacted] with no resolution in sight.

My name is Careta Russell. I transferred most of my services to Sprint months ago. A while back, I visited an AT&T store and asked for the removal of a tablet with the number [redacted], which seems to still be active. I also requested the removal of [redacted] over a year ago, as the user passed away in [redacted], but it remains on my bill. Despite assurances of credits, I have not received them. I also asked for [redacted] to be removed as it was transferred to Sprint with a new number. Despite my granddaughter, Raven Russell-Warren, authorized user, requesting these changes at an Orlando AT&T store, they were not actioned. The only valid number on the account should be [redacted]. The bill now shows discrepancies and has grown significantly. I am seeking a resolution to these issues.

I am Careta R. Several months ago, I visited an AT&T store to remove a tablet with the number [redacted], which apparently was not done. I also requested the removal of [redacted] over a year ago due to the user passing away in [redacted], but it remains active. I was assured credits would be issued, but they never arrived. Additionally, [redacted] was to be removed as it was moved to Sprint with a new number; however, it's still on my bill. My granddaughter, Raven R.-W., visited an AT&T store in Orlando to reiterate these requests, but they were not actioned. The bill has grown substantially with these unresolved issues. I seek a resolution for these billing discrepancies, as I believe my bill is significantly inaccurate.

My husband and I needed new phones, so we upgraded his to an Apple 11. I wasn't planning on upgrading mine until they mentioned I could get a new Samsung for free without increasing our bill, except for the proration. However, when I received a bill for $[redacted], way above our usual $[redacted], I was frustrated. We spent hours at the Jasper AL location for this. I had to call customer service, as per Taylor at ATT, to waive the upgrade fees and deal with another issue. Still feeling unsatisfied, I had to set up auto payment to receive a $40 discount, which is not ideal given our fixed income. I am disappointed with the experience and considering switching providers. It took too long to get the phones and even after lowering the bill to $[redacted], it will take time to normalize after setting up auto pay.

I spent half an hour on chat trying to get help, and was told a manager would call me to fix the issue. Instead, I received a call from a regular customer service representative, whom I had to explain the situation to. Despite being transferred to the international call issues department, no resolution was reached, and I ended up back in the menu waiting on hold indefinitely. After another thirty minutes on hold, I still have not spoken to anyone. The problem is related to my husband being deployed to Qatar and facing unexpected charges of $[redacted].00 due to WiFi issues on April 9th and 18th, leading to increased data usage. He usually checks before making calls to avoid this situation. I am seeking assistance in reducing or eliminating these charges.