Customer ********** My service was started ********. On ****** I called and spoke to...
GetHuman-letmebef's Dispute a Charge issue with AT&T from May 2020
Help with my AT&T issue
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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-letmebef's own words
See above ... Customer ********** My service was started ********. On ****** I called and spoke to Jomer and cancelled all the extras that I was told I would have for * months. For the March bill I was charged for all the extra changes in excess of $**.**. In April I was charged again and in May again. I have been overcharged about $***.** . Every time I have tried to get this credited I end up with some foreign country and cannot get it taken care of. *Why is it with so many people out of work in the USA that I can't talk to anyone who can help? Today I have talked to * foreign people and only one sort of understand but told me I would still have to pay. Is this the way AT&T does business. You need to refund me the overage that I paid in March and April and take the extra charged off the current bill. With these done - what is the correct amount I should have to pay in May? Still not resolved. Why can't someone take care of this. You were so friendly when service was started and now you have a deaf ear.
Stated in my complaint.
Yes, talked to several "off shore" customer service people who I could not understand and they said they didn't know how to help me.
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GetHuman-letmebef indicated the issue is not fixed yet.
May 12th 3:05pm
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