Service has been out for over * days. Trouble ticket filed same day, and canceled thre...

GetHuman4505115's Service Outage issue with AT&T from March 2020

Help with my AT&T issue
The issue in GetHuman4505115's own words
Service has been out for over * days. Trouble ticket filed same day, and canceled three days later when the neighbor's phone was restored. We are ** and ** years old and have no cell service where we live. The landline is our lifeline. The att website is so slow and dysfunctional that I had to have my son in another state call to re-file the trouble report. We have lots of snow right now and are expecting more in a couple of days. Trouble ticket says maybe they'll have our line back up by **** at *pm. All they have to do is send someone out here to put the line back up between the road and the house. It's a beautiful, sunny day - third one in a row. We've had the road plowed, and my ** year old husband shoveled snow and dug them a clear access to where it connects at the house. This delay is unacceptable. My husband has fallen three times in the last two days, and I can't even call for help. Fortunately, he is okay, but what if he wasn't? I know there's a lot going on in the world, but there's no one out here that a repair person would have to make contact with - no danger of exposure. Our phone * is ***-***-**** account holder: Frank Brander

GetHuman4505115 did not yet indicate what AT&T should do to make this right.

How GetHuman4505115 fixed the problem
The phone is still not working but a crew was out today working on it and will return tomorrow. To get it addressed, I had to be in touch every day via text with my son in another state, who happens to work for AT&T and has people he can call and resources that the rest of us don't have. The AT&T website is pitifully lacking in actual communication access. If your problem doesn't fit into one of their tidy little categories, or if both your internet and phone are down, I guess you're out of luck.
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Service Outage issue
Reported by GetHuman4505115
Mar 21st, 2020 - a year ago
GetHuman4505115 shared how to fix
Seen by 2 customers so far
Similar issue to 3523 others
0 customers following this
Items needed
Phone number
Account number
Account PIN
Account email
Service address
IMEI number


GetHuman4505115 started working on this issue
Mar 21st, 2020 10:31pm
GetHuman4505115 confirmed the issue is fixed. Hooray!
Mar 24th, 2020 11:46pm