Lost $***.** semt to AT&T UVerse in error

GetHuman-john_l_f's customer service issue with AT&T from March 2020

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The issue in GetHuman-john_l_f's own words
Read the message aboue. ... I recently paid a bill to AT&T U-verse, my mistake, in the amount of $***.** (my error) to our old account number (*********). The payment should have been made to AT&T Mobility (acct * *********). I did not realize my error until we got our AT&T Mobility bill on Saturday **********. At that time I had an amount owed of $***.** (***.** * ***.**) I immediately contacted AT&T on Saturday and after being transferred to various departments (and at least *.* to * hrs. worth of wasted time), I gave up. One suggestion was to go to a local AT&T store and they could solve the problem. I was going to do that on Monday but decided to call yet again -- after speaking with * different people, still no luck. A suggestion was made to go to my bank and see what they could do, actually nothing because the payment (electronic banking, was made on **** and delivered on ****), Right now there IS NO RESOLUTION, THE $***.** HAS NOT BEEN LOCATED AT U*Verse and certainly not transferred to my AT&T mobility account. This level of service (or lack of same) is a disgrace and the whole of AT&T should be embarrassed. Most of the people to whom I spoke very all very polite but NOT AT ALL HELPFUL Hopefully this will prompt someone to look into the problem and hopefully (hope springs eternal) resolve it. Thank you and good luck addressing my issue.*John Farley*** Deerfield Lane*Monroe, CT *********-***-**** (H)****-***-**** (C)
NO answers and certainly NO HELP.
Find the $***.** and either transfer it to AT&T Mobility or send a check to me
Many, many years (too many quite candidly)
What else do you suggest other than what I have already done ??????? !!!!!!!!!
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Customer service issue
Reported by GetHuman-john_l_f
Mar 2nd, 2020 - a year ago
Not resolved
Seen by 21 customers so far
Similar issue to 3723 others
0 customers following this

Timeline

GetHuman-john_l_f started working on this issue
Mar 2nd, 2020 7:14pm
GetHuman-john_l_f indicated the issue is not fixed yet.
Mar 3rd, 2020 4:34pm
GetHuman-john_l_f indicated the issue is not fixed yet.
Mar 4th, 2020 6:53pm
GetHuman-john_l_f indicated the issue is not fixed yet.
Mar 4th, 2020 6:53pm
GetHuman-john_l_f indicated the issue is not fixed yet.
Mar 6th, 2020 5:46pm