AT&T Customer Service Issues

I am having trouble accessing my account because I forgot my password. I have requested a password reset be sent to my email, but I have not received it. Despite my attempts to inform the support team, I have not been able to resolve the issue using the available options. I even tested the email address provided to AT&T by sending a test email, which worked perfectly from another device. Unfortunately, the online support pages and phone recordings have not been helpful in troubleshooting this problem.

Purchased two cell phones from a salesman on 12/19/[redacted] during our Internet/home phone installation. The deal seemed too good to be true as both phones were supposed to be free without monthly installments but our bill is more than $[redacted] per month. My son got the Note 10 and I chose the Samsung 10E. When I had an issue with the 10E, the salesman mentioned a $55 restocking fee and suggested I trade it in at the AT&T store. Despite being assured by AT&T customer service that I would receive a refund for the restocking fee, I still haven't gotten the $55 credit. My son received a trade-in credit for his Verizon phone, but I did not for mine. Both our new cellphones are being charged monthly installments rather than being free as promised. Despite having all of AT&T’s services, I am not getting the bundled/advertised rate that was sent in the mail. Transitioning from DTV since the 1990s to AT&T has been very frustrating and stressful as I feel I made a costly mistake.

I purchased two cellphones from an AT&T salesman on 12/19/[redacted] during our home Internet/home phone installation. The phones were supposed to be free without monthly installments, but our bill is higher than quoted. I got the Samsung 10E, had issues, and was told about a $55 restocking fee which AT&T agreed to refund but never did. My son got a Note 10 and only received a trade-in credit for his Verizon phone, while I did not. Both our phones are being charged monthly installments despite being told they would be free. We have been subscribers to DTV since the 1990s and now have all AT&T services. Despite receiving advertised bundled rates in the mail, we are being overcharged and customer service has not rectified the situation after multiple attempts.

I signed up with AT&T for business internet service for my small business, Leo's Fishing, in October [redacted]. After receiving the modem, I tried for 2 to 3 weeks to set it up, but it would not work in my area with the zip code [redacted]. Despite returning the equipment and closing my account as instructed by AT&T, I continue to receive bills for the service. On their website, it even states that the service is not available in my area. I have spoken to multiple agents who assured me that my account # [redacted] [redacted] 3 would be credited, but instead, I was charged $[redacted].00 for early termination, a service I never even had. Please advise on how to resolve this issue and reverse these charges. Email is the most effective way to communicate with me due to my hearing impairment. Thank you, Leo J.

Good afternoon, I decided to use this platform because I have tried various ways to get help with my case, but I have not succeeded. I upgraded my cell phone and sent it to your facilities in exchange, using the label provided in the box to return it. USPS instructed me to place it in a box they had, but they did not give me a tracking number. This happened on October 30th, and I have not received any response from AT&T or USPS regarding the whereabouts of my phone. You charged $[redacted] to my account, and despite multiple calls since November asking for the charge to be removed without success. They are requesting a tracking number which I do not have. I have been a loyal customer for several years with a monthly bill of around $[redacted], and I cannot afford an additional $[redacted] for a phone I returned to you. I hope you can assist me in removing this charge so I don't have to cancel my mobile service with you. Thank you.

I have been an AT&T customer for over 15 years and have two lines with them. On 01/29/20, I called AT&T at 8:09 am to discuss upgrading my phone. The representative I spoke with focused more on lowering my bill and offered a new plan. I made it clear that I didn't want my plan changed since I had an old family talk plan no longer available, and she assured me she wouldn't change it. Later, she called back at 9:41 am to offer me an iPhone 8 for $0.99, but I declined as other providers had better deals. The next day, I called to ask for a different phone without changing my plan, only to find out my plan had already been altered against my wishes. The supervisor couldn't revert it and my bill would increase. I was disappointed by the lack of assistance, transparency, and inability to access call recordings to resolve the issue promptly. This experience has shaken my trust in AT&T's customer service and data security practices. I hope for a resolution soon. Thank you, Natasha.

During our trip to Tortola, British Virgin Islands from December 19, [redacted], to December 26, [redacted], we brought our two AT&T iPhones. We encountered issues with SIM cards not being available at the Tortola Airport. On the day of our arrival, I received an 'International Data Usage Overage Alert' totaling $[redacted] from AT&T. Despite attempting to contact 1-[redacted] as instructed, I was unsuccessful due to call restrictions. Subsequently, we received more alerts, but were unable to address them while abroad. Upon returning to the USA, I contacted AT&T to address the situation. After speaking with Jonathon from the Georgia AT&T call center, I initially agreed to a $[redacted].47 deduction and made a $64.19 payment. However, this adjustment was later reversed, resulting in excessive charges on our December [redacted] and January [redacted] bills. Despite my efforts to appeal these charges, AT&T insisted on the full payment. Considering the disrupted service in Tortola following Hurricane Irma, I strongly believe the charges should be waived from our bill.

Dear AT&T, I'm frustrated with the customer service I've received since changing my contract on November 29, [redacted]. Despite being informed I had until December 4th to make changes, my December bill increased unexpectedly. I was assured this would be rectified in January, but I received an even higher bill. I have proof of the contract change but no one seems willing to review it. Now, I face service disconnection on February 6th unless I pay extra charges I believe are unjust. Please have a supervisor contact me at your earliest convenience. I am available all weekend at [redacted]. Dealing with this ongoing issue has been exhausting, and I hope to resolve it promptly. Sincerely, Lisa J.

I visited the AT&T store in Vincennes, Indiana to purchase phones for my father and me, adding them to my daughter's account. As my father has a hearing impairment and prefers a simple flip phone, I informed the salesperson that he needed a phone with a louder ringtone. Despite my warning, the salesperson recommended an Alcatel phone, ensuring me that it was superior. However, when my father had trouble hearing on the phone, I returned to exchange it within the specified 14-day period. To my dismay, I was charged a restocking fee that was nearly the same amount as the phone itself. I was never informed about this fee beforehand, leading to an unexpected expense of over $50. I believe that customers should be explicitly informed about any additional charges like a restocking fee to avoid such situations. This experience has left me quite dissatisfied.

I have experienced an issue with being overcharged for international data roaming. Initially, I was promised a credit on the following bill, which then escalated to having the charges completely waived. However, despite these assurances, the charges appeared on my bill, and now the company is backtracking on the credit they promised. During the incident, while speaking with a customer service representative, we noticed the charges rapidly increasing even with my data turned off. This led to my line being suspended to prevent further charges. After acknowledging the error, a credit was issued and the charges were meant to be waived. Despite having chat transcripts documenting the promises made, the latest bill reflects the charges and support now claims they are valid, causing confusion.

I am having trouble accessing my wireless account details and invoices with AT&T. My account got linked to a defunct DirecTV account resulting in a "maintenance Interstitial" message when logging in. This issue has persisted for 1.5 years, requiring hours of customer assistance due to shared phone numbers complicating the process. I am requesting to have the accounts unlinked, create a new account, transfer all records, or exit the contract if the problem persists. I have spent significant time on the phone trying to resolve this without success. I am seeking advanced customer support who is familiar with the history to address this efficiently. Despite promises from advanced support to resolve the issue by last Friday and call back, I have not received any update, which unfortunately aligns with my past experiences.

On January 17, [redacted], I received a prebill indicating an increase in my protection plan from $8.99 to a premium protection plan ADH at $25.98, a change I did not authorize. After contacting AT&T, the representative assured me that I would only be charged $8.99 as before. Despite this, upon checking my account today, I discovered I was billed $24.98 for February due to the unauthorized change. In the past, changes on my DirecTV bill have occurred occasionally with the credit balancing out the next month. However, this time I cannot afford the extra charge and am unsure why the change happened. I am concerned about a possible service termination if I don't pay. The continuous issues with my DirecTV billing are frustrating, and I seek assistance. As a long-time landline and internet customer, I hope to have this matter resolved promptly. Your help is greatly appreciated.

I believe I was misled about the pricing of products/services by Jose P. The two devices were supposed to be $5 per month each, but my bill shows otherwise. Additionally, an unauthorized service was included in my account without my consent. Despite being assured by Jose and customer service that the charge would be removed, I am still being billed for the unauthorized service. I am considering filing a complaint with the FCC.

My rewards card, which was issued to me in [redacted], was stored safely with the accompanying paperwork until I recently discovered it had expired. Despite my request, they are unwilling to provide a new card. I proposed a resolution to my situation to AT&T, but they declined to issue a replacement card. However, Comcast has offered a similar deal, making the choice easy. I will soon have this matter sorted out with Comcast. Currently, I am exploring landline and satellite options. It was a surprise to realize the high amount I was paying AT&T each month. I've learned to either use the card or lose the benefits, and I am happy to distance myself from AT&T. It already feels like a positive change. Thank you!

I keep receiving emails from Gethuman, but the links provided are not functioning. We are looking to relocate our internet and phone services to a different address. I have been informed that the service transfer needs to be wireless, but I am uncertain about what this entails. Our move is from [redacted] Blount Avenue, Guntersville, AL [redacted], to [redacted] Pleasant Hill Road, Guntersville, AL [redacted]. I am seeking clarity without having to explain the situation repeatedly to someone unfamiliar with it, and without spending hours on the phone. This issue has persisted for days, and I need a resolution promptly.

The cell towers in Petersburg, Alaska (zip code [redacted]) are currently down, causing a service outage. Despite attempting to contact customer service from a downtown landline, all numbers provided resulted in a busy signal. It is frustrating not to have any information about when this outage will be resolved. Given the high prices we pay for what is advertised as the best and most reliable network, it feels like a rip-off when all towers are out of service across the entire town of Petersburg and its surrounding areas. It only adds to the frustration that all customer service lines are constantly busy.

I reside in Indianapolis. Lately, AT&T has removed local channels 10 (WNDY) and 8 (WISH) from our lineup due to a contract dispute with the new owner. As a result, customers are missing these channels but are still being charged. I believe our monthly bills should be reduced until these channels are reinstated. AT&T's prices are already high, and it's unfair to pay for services we can't access. Regards, Carl S. at [redacted] Sioux Trail, Indianapolis.

I have been charged for DirecTV for 6 months despite the service not working and being shut off. My AT&T cell service is at risk of being turned off for not paying for DirecTV. I've spent 18 hours on the phone with various AT&T and DirecTV departments with no resolution. DirecTV shutting off my service even damaged my TV, which was never looked into. The lack of response to my requests, even from the office of the president, is frustrating. I want all DirecTV charges removed from my bill as I haven't used the service since before my TV was damaged. If this is not resolved, I will file a complaint with the FCC and consider legal action against AT&T for fraud. I need this issue addressed promptly to avoid losing my phone service, which is crucial for me and my elderly mother. Please handle this complaint seriously and remove the DirecTV charges from my bill.

I have been charged by DirecTV despite no service provided. The service disruption damaged my TV. Despite numerous attempts and hours spent contacting customer service, no resolution or promised refund for six months totaling over $[redacted] each month has been processed. This situation is unfair, dishonest, and fraudulent. I demand a refund for the unused service months and request separate billing. Failure to rectify this may result in legal action, FCC complaints, and media involvement due to approximately $[redacted] in charges that should be refunded. AT&T's lack of response and deceptive practices need to be corrected. Refund the fees, restore my phone service, and cease charging me for a non-functional DirecTV service that harms personal electronics.

I am requesting access to text messages sent to or from phones registered in my name in the past 6 years. I do not have all the phone numbers but they were registered under Amanda or Mandi Bryant in Petersburg, IL [redacted], or Athens, IL [redacted]. I need these messages to prove my innocence. Please contact me via email if you can assist. Quick response is vital due to the urgency of this matter. Thank you for your attention to this request. - Mrs. A. Bryant