I have called to cancel my AT&T television service. I was told * times I would receive...

GetHuman4140007's Cancel Service issue with AT&T from December 2019

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Before contacting them, items GetHuman4140007 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle.
The issue in GetHuman4140007's own words
I have called to cancel my AT&T television service. I was told * times I would receive a $***.** VISA card for being such a loyal customer- never got it. I want an email sent immediately to me detailing how to return equipment. I will not be charged over $***.** for not returning equipment on time. AT&T does not have a published email account. I am sure this is so customers do not have a written record of communications. Poorly run company

GetHuman4140007 did not yet indicate what AT&T should do to make this right.

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AT&T

Cancel Service issue
Reported by GetHuman4140007
Dec 23rd, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 4623 others
0 customers following this

Timeline

GetHuman4140007 started working on this issue
Dec 23rd, 2019 4:20am

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