I received a final bill after stopping service(Mobile Phone) that included service for...

GetHuman-sambob's Dispute a Charge issue with AT&T from December 2019

Help with my AT&T issue
First: share to improve GetHuman-sambob's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-sambob may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-sambob's own words
I received a final bill after stopping service(Mobile Phone) that included service for the month after I discontinued service on *******.*I disputed the bill and after * separate attempts I was assured the bill minus the erroneous monthly charge would be generated and sent to me for payment. *I have yet to receive that bill. *Today ******** I got a call from a collection agency that I was late on a bill and they were going to notify the Credit Reporting Agencies. this would be a huge dent to my credit rating and I was assured by ATT representatives that my credit would not be affected during this dispute. *I have to this date not been advised by ATT that the issue was resolved.*I contacted ATT by phone and immediately paid the charge of $***. This was the true amount owed and not the $*** originally on my final bill.** I am respectfully requesting that my credit report not be adversely effected. Please contact your collection agency to settle the matter.*If in the event that this action has been taken to injure my credit rating I would expect ATT to provide a letter stating that My bill was not late, but that it was in dispute.** My name is Robert Fail* SSI* ********* * Password ******Thank you in advance for a speedy solution.**Robert Fail

GetHuman-sambob did not yet indicate what AT&T should do to make this right.

How GetHuman-sambob fixed the problem

We are waiting for GetHuman-sambob to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Unlock My At&t Sim Card?How Can I Change My At&t Plan?How Can I Pay My At&t Bill Online?How Do I Check My At&t Warranty?What Do I Do If My At&t Sim Card Is Locked and I Now Need a Puk Code?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Dispute a Charge issue
Reported by GetHuman-sambob
Dec 12th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 4630 others
0 customers following this


GetHuman-sambob started working on this issue
Dec 12th, 2019 9:30pm