AT&T Customer Service Issues

Archive 65

The following are issues that customers reported to GetHuman about AT&T customer service, archive #65. It includes a selection of 20 issue(s) reported December 3, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Since September, I have been attempting to discontinue my Direct TV service, cancelled on 09/17/19. Despite multiple calls, I have been unable to stop the billing. Each time I call, I am met with representatives who only focus on the bill and insist on immediate payment of the total amount. I currently have internet service with ATT, for which my charge is $65, yet I keep receiving bills for $[redacted].
Reported by GetHuman4033620 on martes, 3 de diciembre de 2019 16:53
I have been with AT&T for over five years. Although I have consistently paid my bill on time, I recently faced financial difficulties leading to late payments. Despite numerous attempts to contact customer support for a payment arrangement, I encountered issues with loading chats. After making two consecutive payments, my account was suspended when my bill was two weeks late, affecting my work as my phone is essential for client communication. I was shocked to find an additional $[redacted] added to my bill after just missing the November 9th payment deadline. The requirement to pay the next month's bill immediately to resume service seems unreasonable given the circumstances. I am eager to settle my dues and had hoped to work out a payment plan, yet the current situation has hindered my ability to earn income. Lack of communication options has made it challenging to reach out for assistance, even using public Wi-Fi at local libraries. Despite my bill being 14 days late, the abrupt suspension has further complicated my situation, and I am urgently seeking a resolution to restore my phone service.
Reported by GetHuman-panicmam on martes, 3 de diciembre de 2019 17:57
I have faced continuous issues with billing for seven months after being promised a BOGO deal when adding a phone to my account and upgrading mine at Verizon. Despite multiple calls to customer service and a visit to the store with no resolution, I am frustrated. The store clerks, including the manager, are new and unhelpful, requiring me to visit the store repeatedly instead of assisting me over the phone. I have spent a considerable amount of time on this matter and have yet to see any progress. I am unhappy with the service provided by ATT and seek a prompt resolution to this ongoing problem.
Reported by GetHuman-leah_del on martes, 3 de diciembre de 2019 18:38
My experience with AT&T has been very disappointing. Firstly, the internet coverage in my area is extremely poor. I contacted them regarding this issue, and they acknowledged the problem by offering a $5 discount on my future bills, which I agreed to. However, my bill later increased by $2, the promised discount wasn't applied, and I discovered that my plan was not unlimited as I had initially been told. The staff also seem uninformed about their own products and services. Unauthorized increases in my bill and deductions from my account are completely unacceptable, especially for such small amounts. Overall, these issues have left me feeling extremely dissatisfied and considering cancelling both my wifi and wireless services with AT&T.
Reported by GetHuman-lailana on martes, 3 de diciembre de 2019 21:02
I have been an AT&T business customer for over 20 years. However, my recent bill was more than double the usual amount. When I called 1-[redacted], the representatives I spoke to were unkind and refused to transfer me to a supervisor. A representative named Gloria mentioned that her supervisor, Elda Zaragoza, would call me back, but I have not received any response. This lack of communication and professionalism is disappointing, and after this experience, I am considering canceling my service. I am seeking assistance from a supervisor or manager who can help me resolve this billing issue promptly so I can focus on managing my company instead of dealing with unnecessary phone plan negotiations. Your prompt attention to this matter would be greatly appreciated. Sincerely, D.
Reported by GetHuman4035562 on martes, 3 de diciembre de 2019 21:03
Today, I visited the AT&T store on N. Pine St in DeRidder, LA, between 1-2 o'clock. There were about 10 people ahead of me, so I returned at 3 o'clock. Kelcee Yellott assisted me. When I tried to pay my bill, she seemed uninterested and walked away when I handed it to her. She finally asked for my phone number in a rude manner. When I mentioned I didn't have it, she insisted and I provided the account number. Another employee noticed her behavior and suggested she take a break. Kelcee's attitude made me feel uncomfortable and I felt it was uncalled for. She even shouted her name at me when I asked. Despite the unpleasant experience, I remained polite throughout.
Reported by GetHuman-j_diesha on martes, 3 de diciembre de 2019 21:41
I came home tonight (12/3) and found my AT&T TV service still not working since 7 a.m. I contacted customer service about the TV issue and an email regarding changing the billing name for our internet. After over an hour on the phone, they resolved the billing responsibility but ignored the TV problem. Both internet and TV were down around 8:30 p.m. I called customer service at 9:00 p.m. EST and was promised a call back in 50 minutes. A representative named 'Sunshine' called me at 11:45 p.m., but was unhelpful. When I requested a manager, I was yelled at and hung up on. The level of customer service has been terrible since October [redacted]. I’ve encountered multiple issues and have even been verbally abused by a technician. This treatment is unacceptable for a loyal customer since the early 90s. I demand immediate restoration of my paid services and better communication from AT&T. I expect a credit for the malfunctioning services. Contact me at [redacted] for further discussion.
Reported by GetHuman4037732 on miércoles, 4 de diciembre de 2019 5:58
I had an accident while trying to add another line to my prepaid plan for my mother. I ended up messing up my plan and now I want it back to how it was. When I called [redacted] for help, they informed me that I needed to pay extra to restore the fifteen days I had remaining. The price they quoted me ended up being more than what they initially said. The representative was impolite and even went as far as issuing me a warning. I don't tolerate threats, so I've already convinced two individuals to switch from your service. Once my prepaid service period is over, I will also be switching providers. I will assist anyone else in changing their service too. I trust this will have consequences for your company since it is beneficial for me.
Reported by GetHuman-hcromer on miércoles, 4 de diciembre de 2019 13:51
On September 11, [redacted], a landline was set up in my newly constructed home, and initially, it was functional. Two weeks later, a team arrived to bury the cable in the yard, resulting in the line becoming inactive, likely cut accidentally. Despite numerous calls, I have not been able to convey that I am unwilling to pay for a service with no working phone line. It appears the line was disconnected due to non-service. Despite my efforts, I have been unable to find a resolution. The 1-[redacted] customer support line insists I settle the bill before connecting me with a repair specialist. I visited an AT&T store and a representative dedicated an hour assisting me, but also couldn't address the matter with the repair team. I'm hopeful someone will recognize the urgency of restoring my line without expecting payment for a service that was not provided.
Reported by GetHuman4040591 on miércoles, 4 de diciembre de 2019 17:32
Subject: Billing Issue with AT&T I am writing to express my dissatisfaction with being continually overbilled by AT&T for an Apple Watch that I returned to Best Buy on 6/21/[redacted]. Despite providing a return receipt and having the sales manager at Best Buy contact AT&T to deactivate the service and confirm the return, I am still receiving bills for the device. I have attempted to resolve this billing issue by contacting AT&T multiple times, only to be transferred to various departments without any success. I have offered to fax the return receipt and a letter from Best Buy confirming the return, but this has not resolved the situation even after 6 months. I am considering switching to T-Mobile due to this ongoing problem and poor customer service from AT&T. I kindly request for a United States Loyalty representative to assist me in resolving this issue promptly. Thank you.
Reported by GetHuman3457148 on miércoles, 4 de diciembre de 2019 19:22
To whom it may concern: I am writing to address my concerns with AT&T regarding being overbilled for an Apple Watch. I returned the watch to Best Buy the day after purchase, obtained a return receipt, and had the sales manager contact AT&T to deactivate the service. Despite my efforts to resolve the billing issue by providing documentation, contacting various departments, and offering to send additional paperwork, AT&T continues to bill me for the Apple Watch. After six months without a resolution, I am considering switching to T-Mobile due to the poor customer service experience. I am requesting AT&T to credit my account for the watch and any overcharges. I would appreciate a United States Loyalty representative contacting me to resolve this matter promptly. Thank you.
Reported by GetHuman3457148 on miércoles, 4 de diciembre de 2019 19:25
I have made multiple attempts to switch my wireless plan on AT&T for my number [redacted], as I have been abroad since 9/2/19 without access to my AT&T sim. Despite my efforts, I have been unable to downgrade my plan and reduce my expenses as nobody seems to provide a solution without access to my number. Every time I contact customer service, I am just transferred from one department to another, creating a frustrating experience. In previous years, I have always managed to change my plan online without any problems, but this time has been disappointing. It is essential for me to find a resolution as I am currently overpaying for a service that I am not utilizing. Thank you, Tom W.
Reported by GetHuman4043226 on jueves, 5 de diciembre de 2019 1:17
I had AT&T Wireless and DIRECTV. I experienced a privacy breach where all my calls were intercepted and played through DIRECTV, leading to a hefty $[redacted] bill. Despite reaching out to various departments for two months, the issue remains unresolved, causing frustration as no one takes responsibility or follows up. I have engaged with fraud and security teams via email but to no avail. I am also facing a problem with a locked PUK code on my new phone I wish to trade in. The situation is unresolved and I am eager for a prompt solution. Account #[redacted][redacted].
Reported by GetHuman4046210 on jueves, 5 de diciembre de 2019 16:38
I requested my service to be turned off, but it was not done, resulting in a bill for $[redacted]. I find it perplexing that my phone was not disconnected earlier for non-payment. I am frustrated that my concerns have not been addressed properly despite having provided emails and notes to support my case. I need this billing issue resolved promptly.
Reported by GetHuman4046210 on jueves, 5 de diciembre de 2019 17:51
My disabled sister, Alicia Brittain, required my assistance, leading me to discover a debt collection on her credit report linked to AT&T. The debt was falsely obtained under her married name, Alicia Boyd, using her social security number and a different address in [redacted], coinciding with her sister-in-law caring for her. Concerned for Alicia's well-being, I removed her sister-in-law due to mistreatment. Despite submitting all requested documentation to your company for investigation, I unfortunately learned from local law enforcement that filing a police report is now past the deadline. I attempted to clarify the situation, emphasizing that we just uncovered the fraud, but were unsuccessful in pursuing legal action. It pains me that individuals took advantage of my disabled sister in this manner.
Reported by GetHuman4048881 on jueves, 5 de diciembre de 2019 23:52
I require a transcript of my past text messages. Initially, I was informed that I could retrieve them online after registering a username and password. However, I was then instructed to contact [redacted]. Unfortunately, despite spending hours speaking with various representatives at that number, no one seemed capable of escalating the issue to a higher level for resolution. I need these text message transcripts for a small claims court case unrelated to AT&T. The texts were saved on my previous phone which is no longer functional, preventing me from accessing them directly.
Reported by GetHuman-kbongfel on viernes, 6 de diciembre de 2019 1:19
For nearly 4 months, we have been addressing issues caused by a worker from your company. On September 28, an AT&T employee switched our Internet and telephone service from Spectrum to AT&T, while we have Direct TV. This resulted in our wireless printer and Sonos system not functioning properly. A technician on September 31 discovered the wireless printer was connected to the wrong modem by the worker who came on September 28. The Sonos issue was fixed by a Best Buy Geek on September 11, who found it was connected to the incorrect modem by the AT&T worker. I noticed on September 12 that the telephone box cover outside was on the ground, with wires hanging out. Another AT&T technician on September 13 found that the worker from August 28 not only left the box open but also disconnected wires at a junction box blocks away. In November, we realized we couldn't control our Honeywell thermostat with the iPhone, and later our HVAC technician determined the wires were connected to the wrong modem. On December 1, our burglar alarm failed to send a signal to the security center, which was found to be caused by disconnected alarm wires in the telephone box outside the house. It's frustrating because we had expressed concerns about these disruptions when switching to AT&T last August, and were assured it would be smooth. The company should ensure better screening of its workers.
Reported by GetHuman-macspeid on viernes, 6 de diciembre de 2019 3:09
On September 23rd, DTV cashed my check for the monthly payment, but it was never applied to my account. After multiple frustrating calls to customer service and supervisors, and even sending a pdf copy of the billing form, no one has been able to locate this missing payment. As a loyal customer of over 20 years, I request that you find this missing payment and credit it to my account. Additionally, I expect compensation for the time and frustration I have endured dealing with this ongoing issue for three months.
Reported by GetHuman-vincario on viernes, 6 de diciembre de 2019 18:49
I am experiencing a concerning situation with my old DirecTV account, which was closed for 15 months but has now been compromised. Despite spending a total of 3 hours on chat and the telephone seeking assistance, I have been unable to resolve the issue. I was transferred between departments multiple times and even directed to the fraud department, where I waited on hold for 45 minutes before giving up and trying this forum instead. I am frustrated by the lack of support from AT&T and DirecTV, especially if my financial information has been compromised. I am skeptical about finding a solution through a third-party email source. Please reach out to me at [redacted] to address this matter promptly. Best regards, Eddie W. Acct: [redacted]5
Reported by GetHuman4053761 on viernes, 6 de diciembre de 2019 20:55
On December 1st, I received a $[redacted] customer credit from AT&T for poor service in Idaho. I was informed via text that the credit would be applied to my next bill. However, the credit did not appear on my bill. Despite sharing the text with AT&T and requesting access to the text history, they have accused me of lying and labeled my account as fraudulent. This is exceptionally frustrating after being a loyal customer for 13 years with impeccable payment history on three lines. I have willingly paid AT&T's higher fees due to their outstanding customer service. It is disheartening that the situation has escalated to this point.
Reported by GetHuman-tychuss on viernes, 6 de diciembre de 2019 22:14

Help me with my AT&T issue

Need to call AT&T?

If you need to call AT&T customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call AT&T
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!