Replace broken phone. I got an Acatel tetra and it would not stay charged and my husban...

GetHuman3872543's customer service issue with AT&T from November 2019

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The issue in GetHuman3872543's own words
Replace broken phone. I got an Acatel tetra and it would not stay charged and my husband kept pressing the off button. Took it back to ATT in Waxahachie, Tx. to upgrade. The manager waived the $** restock fee. The phone cost $** and I was told that since the phone costs less that restock they couldn't do it but I could buy the $** phone in installment. We now have * phones, * is useless and we are out $*** instead of $**. All we want is to be reimbersed for the $** phone. We are in our **'s and on a very fixed income. You can see we have been with ATT for well over **yrs. You can check our records, ********** or **********.*PS why would you sell a phone that cost less than your restock fee?? And if the restock fee was waived that should be a -*- and the remainder should be credited back to our card.

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AT&T

Customer service issue
Reported by GetHuman3872543
Nov 2nd, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 13556 others
0 customers following this

Timeline

GetHuman3872543 started working on this issue
Nov 2nd, 2019 5:36pm

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