Since you have removed the chat option from your website, there is no way to contact yo...

GetHuman3842829's Dispute a Charge issue with AT&T from October 2019

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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3842829's own words
Since you have removed the chat option from your website, there is no way to contact you. Over the phone it takes hours and a bunch of useless transfers leading to nothing.**I'm emailing to dispute the $** * surcharges, totaling almost $** that was added to last month bill doubling my bill. I scheduled the payment today to avoid a disconnection but i do need a credit. The $***.** was scheduled by an agent and should have gone to my bank directly, but it didn't. My phone was disconnected the next day and i immediately made the payment, which proves that the funds were there. There is no reason I should give ATT $** for nothing. The following $**.** from last month was scheduled by e and went without issue.**I'm requesting a credit for the fee and surcharges. It was your agent's fault. If not, then I can take my phone to Sprint or T Mobile. They will gladly pay for the early termination fees. I cannot deal with ATT and unnecessary charges. Simple reason why we cancel home phone, U verse and Direct TV and went with Charter. Never had a problem in * years.

GetHuman3842829 did not yet indicate what AT&T should do to make this right.

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AT&T

Dispute a Charge issue
Reported by GetHuman3842829
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 13429 others
0 customers following this

Timeline

GetHuman3842829 started working on this issue
Oct 28th, 2019 5:13pm