My internet and WiFi went was not working when I came home from work on Friday, October...

GetHuman3839835's customer service issue with AT&T from October 2019

Help with my AT&T issue
First: share to improve GetHuman3839835's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman3839835's own words
My internet and WiFi went was not working when I came home from work on Friday, October **. I spoke to a AT&T service rep name Priscilla who tried to help me reboot but when she checked the line it was still not working. I was given an appointment for Sunday, October ** between **-*. I received a text message at *:** that the tech was running late. Then I heard nothing. I called around *:** and was told the job was pending. I received no communication. I called again about *:** and was told the job was pending and a supervisor said someone would be at my home withing an hour to an hour and a half. Nothing. I called again about *:** pm and spoke to Ana and then Oliver who told me the job was pending and I would get a call from a manager. It is now *:** pm. Nothing. This is very frustrating. I am paying for a service I do not have and I have spent an entire day waiting for no one to show up.

GetHuman3839835 did not yet indicate what AT&T should do to make this right.

I have an issue with AT&T too
How GetHuman3839835 fixed the problem

We are waiting for GetHuman3839835 to fix the problem and share the solution with the rest of us customers.

Please help with my AT&T issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Recover My At&t Password?How Do I Merge Multiple Accounts at At&t?How Do I Remove a Line from My At&t Account?How Do I Access My At&t Account?How Do I Get Device Support from At&t?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Home phone does not work Internet does not work every sense October the **My internet is not working at homeInternet is not working at homeMy wifi went off when at came to install my neighbor now neither is working plz c...Home phone not working & internet not connectingIt didn't work - when trying to Use my wifi - burden was I need my internet for workMy home phone is not working and my internet connection is not workingMy home phone and internet isn't workingmoved in yesterday. Internet is not working. When will my internet be on?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AT&T

Customer service issue
Reported by GetHuman3839835
Oct 28th, 2019 - 2 years ago
I have an issue with AT&T too
Not resolved
Seen by 10 customers so far
Similar issue to 13415 others
0 customers following this
Items needed
Phone number
Account number
Account PIN
Account email
Service address
Name
IMEI number

Timeline

GetHuman3839835 started working on this issue
Oct 28th, 2019 4:11am

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers