IPHONE PROMOTION: SCAMMED!**Dear AT&T Corporate Office: **To whom it may concern,**I wa...

GetHuman-colorcub's Dispute a Charge issue with AT&T from October 2019

Help with my AT&T issue
First: share to improve GetHuman-colorcub's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-colorcub may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-colorcub's own words
IPHONE PROMOTION: SCAMMED!**Dear AT&T Corporate Office: **To whom it may concern,**I was scammed and deceived by representative, Candice R. - PROBABLY FOR COMMISSION PURPOSES, and is being over-charged each month for * cellphones that she conned me into purchasing. ** One iPhone * Promotion ** Two iPhone * Promotions **I initially called AT&T customer service to change my phone number. After that was complete, the Rep tossed a pitch at me, saying that since I had been a longtime dependable customer *for over ** years*, I was qualified for a several iPhones, etc., at incredibly low costs. **I told Candice R. that I was happy with my bill at $****month (two cellphones on my account), and that I didn't want my bill increased. *(Before I was taken advantage of, I owned an iPhone *s and AT&T Pantech phones. Candice R. sold me * cellphones and * lines*phone numbers — that I'm left to pay for — and one of those numbers I'm not even using! I gave my iPhone *s to a family member since I had ordered a NEW IPHONE *, and my fianc*e had an iPhone *s too and gave his away since he had a NEW IPHONE *! Even if we return these iPhones to resolve the issue, WE'RE TOTALLY OUT OF PHONES!!)**She proceeded to guarantee me that my bill won't get higher, but actually, go down. She went on to explained that with the promotion, I could upgrade to an iPhone * for ONLY $**month! Or I could get an iPhone * for ONLY $**month! So to confirm that we had an understanding, I asked her what amount would my bill be if I took advantage of the promotion? Then she put me on hold for a moment to calculate the expenses. She returned with a figure at about $**.** — because she said waived several fees during the initial purchase — and I understood that $** increase for new iPhones would bring my bill in $**.** range, monthly. **I was in awe, and reacted with, "WOW! AWESOME! ARE YOU SERIOUS?" And she answered with, "Yes Miss, Inga ." SHE NEVER EVER MENTIONED THAT I'D ALSO BE CHARGED $** plus other fees FOR EACH LINE I BOUGHT, ADDED TO WHAT I WAS ALREADY PAYING. So I was convinced after listening to every awesome detail that sounded too good to be true! And since I had called the MAIN TOLL FREE LINE, AND THIS WAS AN AT&T REP, I FIGURED THIS HAD TO BE REAL, AND HONORED BY THE COMPANY.**At any rate, before I consented to the arrangement, I asked her multiple times, "ARE YOU SURE MY BILL WILL BE THIS AMOUNT OR LOWER, EVERY MONTH?" And each time, she replied, "YES!" Then I became concerned about DATA USAGE because I was about increase the number of people using it. Again, she assured me that I had PLENTY - I have an older data package that AT&T don't offer or sell anymore, so it's best that I keep the one I already have. **Needless to say, I ordered the three iPhones, after paying the $** activation fees for each of the iPhones. Within the **-Day return period, I noticed that we were using a lot of data rather quickly, so I attempted to reach Candice R. about this issue, but she wouldn't return my phone calls. During the wait, the first new bill arrived, and it was $**.**. And I was highly satisfied, of course. **For the following monthly charge, instead of my bill being $**.** or less, it was about $***! Then following monthly bill was $***! Between the two billing cycles, I called Candice R, Candice R's manager, Ashley Jones, and, at some point, called Ashley Jones' manager, Anthony Hancock. The two managers finally returned my call. And I spoke with them once, with a PROMISE TO RESOLVED THE ISSUE. They never called me back. I tried reaching them, again, several times. I could hardly believe I had been LIED TO by the managers. It's been nearly * months and I haven't gotten notification from anybody. Presently, I'm left with this high bill and the * cellphones I was swindled into purchasing, just so Candice R. could receive a commission at my expense… how could AT&T allow one of their reps and administrators to get away with FRAUD? I think VERY HIGHLY OF AT&T, AND THAT'S WHY I AM A LOYAL CUSTOMER. An employee such as Candice R. GIVES THE COMPANY A BAD NAME*REPUTATION**As for my final gesture I left voice messages for Ashley Jones and Anthony Hancock, telling them that I am writing a letter to corporate office about how they handled this issue. I'm suing for reimbursement and suffering for all the over-paid amount that I've been FORCED to payout, if I lose my phone service due to payments I can't afford to make, and if my credit is affected by this matter. I'm the VICTIM HERE!**PLEASE CHECK AND REVIEW THE INITIAL CONVERSATION AND CALLS BETWEEN CANDICE R. AND ME.**Inga Robinson*Please help me, soon!*Thanks!

GetHuman-colorcub did not yet indicate what AT&T should do to make this right.

How GetHuman-colorcub fixed the problem

We are waiting for GetHuman-colorcub to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Forward My Landline Phone to My At&t Cell Phone?How Do I Enroll in Autopay on At&t?How Do I Unlock My At&t Sim Card?How Can I Change My At&t Plan?How Can I Pay My At&t Bill Online?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Dispute a Charge issue
Reported by GetHuman-colorcub
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 13286 others
0 customers following this


GetHuman-colorcub started working on this issue
Oct 18th, 2019 8:52pm
GetHuman-colorcub indicated the issue is not fixed yet.
Oct 19th, 2019 4:48pm
GetHuman-colorcub indicated the issue is not fixed yet.
Oct 19th, 2019 4:51pm
GetHuman-colorcub indicated the issue is not fixed yet.
Oct 20th, 2019 7:25pm
GetHuman-colorcub indicated the issue is not fixed yet.
Oct 22nd, 2019 5:23pm
GetHuman-colorcub indicated the issue is not fixed yet.
Oct 22nd, 2019 5:26pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies