IPHONE PROMOTION: SCAMMED!**Dear AT&T Corporate Office: **To whom it may concern,**I wa...

GetHuman-colorcub's Dispute a Charge issue with AT&T from October 2019

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The issue in GetHuman-colorcub's own words
IPHONE PROMOTION: SCAMMED!**Dear AT&T Corporate Office: **To whom it may concern,**I was scammed and deceived by representative, Candice R. - PROBABLY FOR COMMISSION PURPOSES, and is being over-charged each month for * cellphones that she conned me into purchasing. ** One iPhone * Promotion ** Two iPhone * Promotions **I initially called AT&T customer service to change my phone number. After that was complete, the Rep tossed a pitch at me, saying that since I had been a longtime dependable customer *for over ** years*, I was qualified for a several iPhones, etc., at incredibly low costs. **I told Candice R. that I was happy with my bill at $****month (two cellphones on my account), and that I didn't want my bill increased. *(Before I was taken advantage of, I owned an iPhone *s and AT&T Pantech phones. Candice R. sold me * cellphones and * lines*phone numbers — that I'm left to pay for — and one of those numbers I'm not even using! I gave my iPhone *s to a family member since I had ordered a NEW IPHONE *, and my fianc*e had an iPhone *s too and gave his away since he had a NEW IPHONE *! Even if we return these iPhones to resolve the issue, WE'RE TOTALLY OUT OF PHONES!!)**She proceeded to guarantee me that my bill won't get higher, but actually, go down. She went on to explained that with the promotion, I could upgrade to an iPhone * for ONLY $**month! Or I could get an iPhone * for ONLY $**month! So to confirm that we had an understanding, I asked her what amount would my bill be if I took advantage of the promotion? Then she put me on hold for a moment to calculate the expenses. She returned with a figure at about $**.** — because she said waived several fees during the initial purchase — and I understood that $** increase for new iPhones would bring my bill in $**.** range, monthly. **I was in awe, and reacted with, "WOW! AWESOME! ARE YOU SERIOUS?" And she answered with, "Yes Miss, Inga ." SHE NEVER EVER MENTIONED THAT I'D ALSO BE CHARGED $** plus other fees FOR EACH LINE I BOUGHT, ADDED TO WHAT I WAS ALREADY PAYING. So I was convinced after listening to every awesome detail that sounded too good to be true! And since I had called the MAIN TOLL FREE LINE, AND THIS WAS AN AT&T REP, I FIGURED THIS HAD TO BE REAL, AND HONORED BY THE COMPANY.**At any rate, before I consented to the arrangement, I asked her multiple times, "ARE YOU SURE MY BILL WILL BE THIS AMOUNT OR LOWER, EVERY MONTH?" And each time, she replied, "YES!" Then I became concerned about DATA USAGE because I was about increase the number of people using it. Again, she assured me that I had PLENTY - I have an older data package that AT&T don't offer or sell anymore, so it's best that I keep the one I already have. **Needless to say, I ordered the three iPhones, after paying the $** activation fees for each of the iPhones. Within the **-Day return period, I noticed that we were using a lot of data rather quickly, so I attempted to reach Candice R. about this issue, but she wouldn't return my phone calls. During the wait, the first new bill arrived, and it was $**.**. And I was highly satisfied, of course. **For the following monthly charge, instead of my bill being $**.** or less, it was about $***! Then following monthly bill was $***! Between the two billing cycles, I called Candice R, Candice R's manager, Ashley Jones, and, at some point, called Ashley Jones' manager, Anthony Hancock. The two managers finally returned my call. And I spoke with them once, with a PROMISE TO RESOLVED THE ISSUE. They never called me back. I tried reaching them, again, several times. I could hardly believe I had been LIED TO by the managers. It's been nearly * months and I haven't gotten notification from anybody. Presently, I'm left with this high bill and the * cellphones I was swindled into purchasing, just so Candice R. could receive a commission at my expense… how could AT&T allow one of their reps and administrators to get away with FRAUD? I think VERY HIGHLY OF AT&T, AND THAT'S WHY I AM A LOYAL CUSTOMER. An employee such as Candice R. GIVES THE COMPANY A BAD NAME*REPUTATION**As for my final gesture I left voice messages for Ashley Jones and Anthony Hancock, telling them that I am writing a letter to corporate office about how they handled this issue. I'm suing for reimbursement and suffering for all the over-paid amount that I've been FORCED to payout, if I lose my phone service due to payments I can't afford to make, and if my credit is affected by this matter. I'm the VICTIM HERE!**PLEASE CHECK AND REVIEW THE INITIAL CONVERSATION AND CALLS BETWEEN CANDICE R. AND ME.**Inga Robinson*Please help me, soon!*Thanks!

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AT&T

Dispute a Charge issue
Reported by GetHuman-colorcub
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 13286 others
0 customers following this

Timeline

GetHuman-colorcub started working on this issue
Oct 18th, 2019 8:52pm
GetHuman-colorcub indicated the issue is not fixed yet.
Oct 19th, 2019 4:48pm
GetHuman-colorcub indicated the issue is not fixed yet.
Oct 19th, 2019 4:51pm
GetHuman-colorcub indicated the issue is not fixed yet.
Oct 20th, 2019 7:25pm
GetHuman-colorcub indicated the issue is not fixed yet.
Oct 22nd, 2019 5:23pm
GetHuman-colorcub indicated the issue is not fixed yet.
Oct 22nd, 2019 5:26pm

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