It is IMPOSSIBLE to access my account and pay my bill while working overseas. The MYATT...

GetHuman-seanworr's customer service issue with AT&T from October 2019

Help with my AT&T issue
The issue in GetHuman-seanworr's own words
It is IMPOSSIBLE to access my account and pay my bill while working overseas. The MYATT app does not work outside United States AND when I try to use ATT website, it wants to send me a confirmation code. This is VERY impractical. I do not use International Roaming because the charges for this service are RIDICULOUSLY expensive. So, how am I to pay my ATT Bill? I work on a cruise ship and I am in Europe * months out of the year. I am considering leaving ATT for a better solution. Thank you for your kind attention.

GetHuman-seanworr did not yet indicate what AT&T should do to make this right.

How GetHuman-seanworr fixed the problem
There is no way to access AT&T outside United States...end of thread
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AT&T

Customer service issue
Reported by GetHuman-seanworr
Oct 17th, 2019 - a year ago
Fixed
GetHuman-seanworr shared how to fix
Seen by 13 customers so far
Similar issue to 13242 others
0 customers following this
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Timeline

GetHuman-seanworr started working on this issue
Oct 17th, 2019 11:25am
GetHuman-seanworr confirmed the issue is fixed. Hooray!
Oct 22nd, 2019 11:43am