I have had to be on the phone for over * hours in the last month to get my service bill...

GetHuman-finnermb's customer service issue with AT&T from October 2019

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The issue in GetHuman-finnermb's own words
I have had to be on the phone for over * hours in the last month to get my service billed and provided correctly. My latest issue came from a failure on someone’s part to stop a change in phones that no one had initiated separately on this particular day. The person I spoke with asked some type of canned questions that made little sense with issue I was having. Despite telling him countless times what number I was calling from and why the other line could not be called, he asked the sane questions about the line that had no issues. I am at a point of frustration with your service and am requesting a credit for service list today on the one line and compensate for missing an important meeting well on the line waiting to be transferred to someone who could actually fix the problem. I was told I would be called back and never was.

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AT&T

Customer service issue
Reported by GetHuman-finnermb
Oct 16th, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 13227 others
0 customers following this

Timeline

GetHuman-finnermb started working on this issue
Oct 16th, 2019 2:43am

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