I have a Samsung Galaxy s* plus. I bought it out right a little over * years ago. I ask...

GetHuman3764132's Device Support issue with AT&T from October 2019

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The issue in GetHuman3764132's own words
I have a Samsung Galaxy s* plus. I bought it out right a little over * years ago. I asked for it to be unlocked and att stated they did that. I took it to sprint to change carriers and the sim chip wouldn't work. Sprint stated att had to unlock it, so i verified with att that it was unlocked again. Att said it was sprint that hadvto unlock it. I decided to get to Verizon and the same thing happened, they said att needed to unlock it. I called att again, I was assured that it was unlocked and told me it was Verizon. I finally called Samsung, they looked up my device and told me it is still linked to att. Please rectify this wrong! My imei * is ***************. I honestly can't believe after *** years I have been treated in this manner. I haven't pursued in legal avenues because I still hoping it will get fixed. This past month has been a complete nightmare trying to get this resolved. Again, please rectify this wrong so I can say something good about your company. *Margie

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Device Support issue
Reported by GetHuman3764132
Oct 14th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 13162 others
0 customers following this


GetHuman3764132 started working on this issue
Oct 14th, 2019 6:20pm
GetHuman3764132 indicated the issue is not fixed yet.
Oct 14th, 2019 10:25pm

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