Dear,**My name is Ayrison R. Pequeno Junior and I have an Import and Export company and...

GetHuman-ayrison's customer service issue with AT&T from October 2019

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The issue in GetHuman-ayrison's own words
Dear,**My name is Ayrison R. Pequeno Junior and I have an Import and Export company and a marketing company.**On July *, **** I had the misfortune to migrate my MetroPCS phone lines to AT&T. What was supposed to be a moment of joy to this day, this migration has only brought me losses and many problems.**On the informed day I went to Att Retailer's store located in Cape Coral-FL, Merchand ID: **********, Store Number ***k with all my company documentation so it could be assessed if I could migrate to AT&T.**The AT&T employee named Sara Austin was responsible for completing all information about my company and my lines in the AT&T system. The only documents that were requested for this procedure were:**- My Drive License*- Proof of residence*- My company documents containing federal number**After a few minutes of evaluating the information, she said the system had returned the OK for the transfer procedure.**I had until that moment * phone lines which are:**-*(***) ***-**** My*-*(***) ***-**** My Wife*-*(***) ***-**** My Daughter*-*(***) ***-**** My Son**The chosen plan was AT&T Unlimited & MoreSM which I should pay $ ***.** for the * lines and the acquisition of * phones (Iphone Xs Max) for At & T funding where I would pay $ **.** per month on each handset in ** months. In this plan, you buying * phones get free * more phones and we get two free XR Iphones.**In addition to these phones I was offered an Ipad *Generation paying **x $ **.****The first ** and only days my phone actually worked were perfect, but on July ** I got a call from the AT&T Fraud department and from here my whole problem started.**The At&T employee created my account she put in the system The correct my Federal Number, but the Company Name and Company Address she entered my accountant's company data everything was wrong. In your system there is an account number ************ in the name of TimeLine Business Center LLC, my company's federal number **-******* and the address **** Daniels Center Dr *** Fort Myers.**The person who called me from the fraud department would ask me what my company name was and my company address and the data I provided didn't match. It would never match because the correct name of my company is LLA Enterprise Group LLC, Federal Number **-****** and the address **** SE **th Terrace Cape Coral.**As Sara put my accountant data into the system, the Ipad I was expecting arrived at my Accountant's address. He without understanding what was happening, contacted AT&T and was informed that I had occurred. He filed a police report against me because he thought I was the one who was doing this fraud, and that was yours and AT&T's mistake.**The day after my lines were blocked, I returned to the At&T store that made the mistake and Miss. Sarah said it would solve every problem she caused.**I was ** days without my phones working, waiting for a solution. After the ** days Sarah contacted me saying that AT&T service would be back on the following day. The Tablet had been sent back to AT&T as directed by you.**On August **th, again my phones were locked and until today October *st they are not working.**I contacted the Business Department (***-***-****), the Fraud Department (***-***-****), Costumer Services (***-***-****, and ***-***-****) several times, and every time. I contacted, their attendants told me different solutions for my case.**I can't understand how you can't solve an issue that was supposed to be resolved the first time you found the problem. You have postponed for months the solution of something that should be simple.**During this time when I'm without a phone, my kids are at school and I don't know if the school needs to talk to me. Have you ever thought if something happens to my children I am without a phone to communicate with them?**We had a hurricane here in Florida and if I had to run away with my family, I wouldn't have to have a cell phone signal to use GPS. I would not be receiving information from the government on how I should proceed in the hurricane fulga.**I have had my business stopped since August as my clients cannot contact me.**I want a solution!**Today was the last time I spent hours and hours joining the AT&T Costumer Service. There were dozens of calls I made and I was never able to solve my case.**Today the person who answered me said that AT&T has already offered me a way to solve it and that I did not obey what they asked me to do.**The proposals that AT&T have made to me so far were:*** - Pay $ ****.** which is the total value of the phones** - Pay $ ****.** to generate a credit to LLA company account**You made the mistake and I have to pay? Who is without phone, who is without customers, who is without communication is me! Who made this mistake was you!**In addition to these two forms, the only person who made an honest and correct proposal was Julie from Business Department AT&T. She passed me all the information I had to pass to the store that I bought the phones from. Arriving there and Sarah trying to do the procedure she told me it was not possible, as the system would only let the accounts move if you paid $ ****.**.**I just want my phones back to work, because they haven't worked even a month. I want to pay the exact amount of what I contracted from At & T which is $ ***.** for the lines and $ **.** for the phones monthly.**I am in a vexatious situation because several people try to contact me, either for business or even my family and no one can communicate with us.**I ask for the last time. Enter your system and see the big mistake you made yourself. There are two companies with the same federal number in your system**Company * - Account Number AT&T ************ at Timeline Business Name and address **** DAniels Center Dr ***. This Record must be deleted from your system because TimeLine has no line or contract with you.**Company * - Account Number AT&T ************ in the Name of LLA Enterprise Group LLC, Address **** SE **TH Terrace. This is my company, this is the correct record. Transfer my lines to this Account.**The only way to contact me is by calling my friend's phone and asking to talk to me (***) ***-*******If this issue is not resolved within **hrs, I will file a lawsuit against AT&T.

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Customer service issue
Reported by GetHuman-ayrison
Oct 1st, 2019 - a year ago
Not resolved
Seen by 44 customers so far
Similar issue to 12850 others
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Timeline

GetHuman-ayrison started working on this issue
Oct 1st, 2019 7:49pm
GetHuman-ayrison indicated the issue is not fixed yet.
Oct 2nd, 2019 9:28pm
GetHuman-ayrison indicated the issue is not fixed yet.
Oct 3rd, 2019 2:58am
GetHuman-ayrison indicated the issue is not fixed yet.
Oct 4th, 2019 8:05pm

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