I was told I have a month try out period if I add a new service and want to cancel it...

GetHuman3679030's Cancel Service issue with AT&T from September 2019

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Top Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle.
The issue in GetHuman3679030's own words
I was told I have a month try out period if I add a new service and want to cancel it, i should not be charged for anything. then I added Internet ** & Uverse TV bundle package. after installation, I found out the room I really need TV service cannot be accessed by cable. so I need cancel the TV service, but if I cancel the TV service, the internet charge will be jumped up to $***month instead of $***month, which is not attractive at all based on the internet speed, So I am thinking to cancel everything, since i cannot get any promotional price at all for the internet service. then the agent told me I will be charged for a early termination fee. what? why the agent said I should not be charged for anything during the adding service? Now I will be charged for the early termination? it is ridiculous! someone is cheating the customer to attract them to get the new service!

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AT&T

Cancel Service issue
Reported by GetHuman3679030
Sep 30th, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 12812 others
0 customers following this

Timeline

GetHuman3679030 started working on this issue
Sep 30th, 2019 9:36pm
GetHuman3679030 indicated the issue is not fixed yet.
Oct 1st, 2019 3:24pm
GetHuman3679030 indicated the issue is not fixed yet.
Oct 1st, 2019 4:21pm