I was told I have a month try out period if I add a new service and want to cancel it...
GetHuman3679030's Cancel Service issue with AT&T from September 2019
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Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle.
The issue in GetHuman3679030's own words
I was told I have a month try out period if I add a new service and want to cancel it, i should not be charged for anything. then I added Internet ** & Uverse TV bundle package. after installation, I found out the room I really need TV service cannot be accessed by cable. so I need cancel the TV service, but if I cancel the TV service, the internet charge will be jumped up to $***month instead of $***month, which is not attractive at all based on the internet speed, So I am thinking to cancel everything, since i cannot get any promotional price at all for the internet service. then the agent told me I will be charged for a early termination fee. what? why the agent said I should not be charged for anything during the adding service? Now I will be charged for the early termination? it is ridiculous! someone is cheating the customer to attract them to get the new service!
GetHuman3679030 did not yet indicate what AT&T should do to make this right.
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