I had combined billing for over * years. When I cancelled Internet service, the billing...

GetHuman3466710's customer service issue with AT&T from August 2019

Help with my AT&T issue
The issue in GetHuman3466710's own words
I was trying to get ATT to recombine my bills that they separated without my knowledge and having to wait * or two billing cycles. ... I had combined billing for over * years. When I cancelled Internet service, the billing was separated, without my knowledge, and credits I was getting every month were cancelled. When I try to rectify this, I am given every type of excuse or I am misdirected to the wrong dept. I have spent over * hours on the phone to correct a problem that should have taken ** minutes at the most. I need my billing to be combined and the credits re-applied to the current bill.

GetHuman3466710 did not yet indicate what AT&T should do to make this right.

How GetHuman3466710 fixed the problem
Ask to speak with Loyalty department agent for the service you are having problems with. If the CSR says they do.not have a number to transfer you to, they are lieing.
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AT&T

Customer service issue
Reported by GetHuman3466710
Aug 22nd, 2019 - 2 years ago
Fixed
GetHuman3466710 shared how to fix
Seen by 14 customers so far
Similar issue to 11676 others
0 customers following this
Items needed
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Timeline

GetHuman3466710 started working on this issue
Aug 22nd, 2019 5:59pm
GetHuman3466710 confirmed the issue is fixed. Hooray!
Aug 26th, 2019 12:21am
GetHuman3466710 confirmed the issue is fixed. Hooray!
Aug 26th, 2019 12:22am