To whom it may concern, *I am so disappointed with the agents at AT&T. I called before...

GetHuman3412416's Dispute a Charge issue with AT&T from August 2019

Help with my AT&T issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3412416's own words
To whom it may concern, *I am so disappointed with the agents at AT&T. I called before cancelling to verify that I would not be charged any fees. I was assured that any fees would be waived because I never agreed to a new contact when I moved to the apartment above me. I called in over ** times.. I have transcripts from online chat that verify I would be credited any termination fees. I have been hung up on and redirected multiple times. I have been told that my account was notated properly and it hasn't been. I've been deceived by your company and your employees. I tried to be proactive and verify this info BEFORE i cancelled. My boyfriend ordered internet based on me not getting any fees with my account cancellation. I was quitting my job and staying home with my new baby. I would of kept the internet if I wasn't going to be waived any fees. I'm sorry, I am so upset that this has come to me having to look for a corporate personal to assist me. I'm so disappointed in AT&T... I have always promoted your company until now. I am going to send in a handwritten letter to the corporate office as well.*Please contact me so we can clear up this issue. Any help would be greatly appreciated. *Thank you, *Shanna Kowalyshen***** Ruby st*Schiller Park, IL ******Pin ****

GetHuman3412416 did not yet indicate what AT&T should do to make this right.

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AT&T

Dispute a Charge issue
Reported by GetHuman3412416
Aug 12th, 2019 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 11301 others
0 customers following this
Items needed
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Timeline

GetHuman3412416 started working on this issue
Aug 12th, 2019 6:11pm
GetHuman3412416 confirmed the issue is fixed. Hooray!
Aug 16th, 2019 9:04pm
GetHuman3412416 confirmed the issue is fixed. Hooray!
Aug 19th, 2019 7:00pm