hi my name is sahra everage I been a long time customer of att. I been with att since y...

GetHuman3403204's Cancel Service issue with AT&T from August 2019

Help with my AT&T issue
First: share to improve GetHuman3403204's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3403204 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle.
The issue in GetHuman3403204's own words
hi my name is sahra everage I been a long time customer of att. I been with att since you guys had sbcglobal.net . but now iam no longer please with the services. don't get me wrong the internet I have no issues with nor I don't have any issue with the phone service. but the customer service rep are horrible. for example when you guys upgraded the internet speed for the first time you had a promotion going on so I took advanced it will be ** dollars monthly *included the ** dollars unlimited data) I agree to but I also are there hidden cost he told me no and that my bill would be between ** to *** a month that's including unlimited internet data phone) now take in mind when this promotion was running it didn't say I had to have any tv services which I do (DirecTV) and from the rudeness I'm getting from att custom service I about ready to cancel them. I am a displease customer who is ready to take my services else where. you guys been great but iam tired of having to go through hoops every month with rude customer service rep and mangers . if there anything you can do I would greatly appreciated thank you sahra

GetHuman3403204 did not yet indicate what AT&T should do to make this right.

How GetHuman3403204 fixed the problem

We are waiting for GetHuman3403204 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Recover My At&t Password?How Do I Merge Multiple Accounts at At&t?How Do I Remove a Line from My At&t Account?How Do I Access My At&t Account?How Do I Get Device Support from At&t?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AT&T

Cancel Service issue
Reported by GetHuman3403204
Aug 10th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 11248 others
0 customers following this

Timeline

GetHuman3403204 started working on this issue
Aug 10th, 2019 5:50pm