* days ago I lost my AT&T high speed internet. I went online and found an outage was de...

GetHuman-mdawg's Service Outage issue with AT&T from July 2019

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The issue in GetHuman-mdawg's own words
* days ago I lost my AT&T high speed internet. I went online and found an outage was detected and the service would be up at *:** on July *nd. It wasn't. On July *nd at *:**pm EST I noticed that now the message read it would be resolved on July *rd at *:**pm EST. It wasn't. I then opened a chat window and was told it would be fixed that very night at *:**. It wasn't. Basically every contact on every day I was given a day*time that didn't come to pass. This morning (******) I was told I need a service appointment which will take * more days. That will make my internet down for at least * days. Why wasn't I told I need to make a service appt numerous days ago? This is absolutely crazy. I must be refunded this months charge...it has cost me far more. I have been a customer for many years. Today I am reaching out to Spectrum...if the can get me connected before this ridiculous scenario is over with...I will be a Spectrum internet customer.

GetHuman-mdawg did not yet indicate what AT&T should do to make this right.

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AT&T

Service Outage issue
Reported by GetHuman-mdawg
Jul 5th, 2019 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 9915 others
0 customers following this

Timeline

GetHuman-mdawg started working on this issue
Jul 5th, 2019 2:04pm
GetHuman-mdawg indicated the issue is not fixed yet.
Jul 5th, 2019 6:50pm
GetHuman-mdawg indicated the issue is not fixed yet.
Jul 5th, 2019 6:53pm

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