Hi. *So I helped my ** year old Aunt with hooking up internet and a digital phone with...

GetHuman-mi_eye's customer service issue with AT&T from May 2019

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The issue in GetHuman-mi_eye's own words
Hi. *So I helped my ** year old Aunt with hooking up internet and a digital phone with you, she just moved back to Michigan. I took the day off, went to her house the day AT&T was to come. Not confirmation, no calls, no show. I called to confirm that morning because no one from Att called us, and, was given thumbs up. The window passed, I called, and was told they weren’t coming. No calls from you, nothing. We waited * hours, no calls until I called you, and were dismissed from your staff so nonchalantly and rudely I can’t believe it. We are set for next week, another * days. This is the worst customer service I have ever experienced. If I did this to my patients where I work, and trust me, I never would because of my work ethic, I would have been fired. No one cared that I took a day off, no one offered compensation, I mean, her first month of internet should be free, and it should have been offered right away. I understand you have contracted people that come out to install, but do you care that we sat there with nothing?? I mean, not even a call! They had our number, so no excuses. So now next week do I come again? Do I take off of work? This is so unacceptable! Also, getting in touch with customer service is not easy. I called a number someone from ATT gave me, and boy, she was bloody rude. I wondered if she actually knows the definition of Customer Service or what that means? Do you??

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AT&T

Customer service issue
Reported by GetHuman-mi_eye
May 22nd, 2019 - 2 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 8686 others
0 customers following this

Timeline

GetHuman-mi_eye started working on this issue
May 22nd, 2019 3:44pm
GetHuman-mi_eye indicated the issue is not fixed yet.
May 22nd, 2019 9:32pm
GetHuman-mi_eye indicated the issue is not fixed yet.
May 22nd, 2019 9:35pm
GetHuman-mi_eye indicated the issue is not fixed yet.
May 23rd, 2019 12:28am
GetHuman-mi_eye indicated the issue is not fixed yet.
May 23rd, 2019 4:14pm
GetHuman-mi_eye indicated the issue is not fixed yet.
May 24th, 2019 3:21pm
GetHuman-mi_eye indicated the issue is not fixed yet.
Jun 5th, 2019 1:58pm
GetHuman-mi_eye indicated the issue is not fixed yet.
Jun 5th, 2019 1:59pm