Someone has fraudulently suspended my DirecTV account. **Today we noticed that our Dire...

GetHuman-jimfult's customer service issue with AT&T from May 2019

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The issue in GetHuman-jimfult's own words
Someone has fraudulently suspended my DirecTV account. **Today we noticed that our DirecTV service was not working, so we followed the directions about resetting the box. When that didn't work, I logged into our DirecTV (now myATT) account and was surprised to see an alert saying "Your Account has been suspended." When I called the support line, I was told "you requested a suspension *false* and there's nothing we can do about it for ** days *doubtful*."**It is not a payment issue (this month's autopay happened just last week and the balance is $*). **Any guidance on who I should contact would be greatly appreciated. Thank you, Jim Fulton

GetHuman-jimfult did not yet indicate what AT&T should do to make this right.

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How GetHuman-jimfult fixed the problem
Called the ID Theft team who got me to a person in business-hours support who was able lift the suspension. They are looking into what might have caused the problem in the first place
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AT&T

Customer service issue
Reported by GetHuman-jimfult
May 22nd, 2019 - 2 years ago
I have an issue with AT&T too
Fixed
GetHuman-jimfult shared how to fix
Seen by 10 customers so far
Similar issue to 8683 others
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Timeline

GetHuman-jimfult started working on this issue
May 22nd, 2019 12:56am
GetHuman-jimfult confirmed the issue is fixed. Hooray!
May 24th, 2019 11:08am

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