I have been with Direct TV for many years. I was given incorrect information on my ser...

I had a very frustrating experience. I booked a technician for Saturday, **** because an ATT representative told me that I would be the first appointment at *am and the tech would be done so I could keep my meeting appointment at **am. I told the rep I know that she can not guarantee me the first appointment and I did have to leave at **am. She insisted I would be first so I booked it. The tech called at **:**am to say he would be there at *:**. I called and tried to cancel at *****am but was put on hold and then then the call dropped. My service has been in and out for months but I am sometimes only home for a few days at a time and the time it takes to report anything through the phone system is just not conducive to having a life. I wish I could email someone. I do all the things I am supposed to do before I call but it still takes forever. **Sorry, I just wrote the problem again. I re-booked the appointment for Tuesday and the tech came and fixed the problem. It did take him * hours but he was professional and I am glad it is working.*I would like compensation from ATT. I called and got a representative who applied a small amount off my bill. I would like my trial HBO, Showtime, etc, extended and I think ATT should let me try the upgraded package so I can see if I like having TNT and Lifetime enough to purchase. I won’t do it without a free trial.