Good evening,**Over the past few days I have spent a total amount of * hours on the.ime...

GetHuman-rehorne's customer service issue with AT&T from May 2019

Help with my AT&T issue
First: share to improve GetHuman-rehorne's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rehorne may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman-rehorne's own words
Good evening,**Over the past few days I have spent a total amount of * hours on the.ime with different customer service members at ATT and have not been able get an answer**I purchased an LG G* thin Q on April *st due to offer a $*** promotional credit card through AT&T if the phone was ordered ONLINE through AT&T and activated. Once activated I should have received an email or a letter with the promotional claim information **The phone was ordered on April *st and activated on April *rd. To date I have not received any information regarding the promotional award and have been unsuccessful in my several attempts in calling different areas.**I contacted the social media team who ultimately said they could t help me despite me sending a copy of the promotion showing I met the qualifications. I was told to contact the rewards department.**After calling and speaking with several more representatives my issue still remains unsolved.**I tried the live chat did not get anywhere. I spent approximately * hours on the phone last night again. I called the number for the rewards center got someone and a manager on the line and was advised I needed to call the Att service center.** I called them and spoke with a representative and his manager who said the final approval is needed from the reward center and provided me with the same number you previously had.**I called the reward center for a second time spoke with a Manger named Nicole who told me the rebate center as they didn't offer reward cards of $***.**I called the rebate center and they referred me back to the reward center. I requested a Manger and the manager disconnected my call when they picked up.**I am truly at my wits end and have never experienced this poor level of service before. My frustration is to the extent that I am contemplating terminating my service.

GetHuman-rehorne did not yet indicate what AT&T should do to make this right.

How GetHuman-rehorne fixed the problem

We are waiting for GetHuman-rehorne to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AT&T

Customer service issue
Reported by GetHuman-rehorne
May 18th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 8588 others
0 customers following this

Timeline

GetHuman-rehorne started working on this issue
May 18th, 2019 10:20pm
GetHuman-rehorne indicated the issue is not fixed yet.
May 23rd, 2019 11:09pm
GetHuman-rehorne indicated the issue is not fixed yet.
May 23rd, 2019 11:10pm

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies