my electronic payment, for which the bank has proof of payment to the correct account...

GetHuman-billarue's Dispute a Charge issue with AT&T from May 2019

Help with my AT&T issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-billarue's own words
my electronic payment, for which the bank has proof of payment to the correct account .has not been posted. I have spoken to six different persons & was told indirectly that it must be mine or the banks fault. Necessary bank info has been sent * times still I received a new bill w*old payment included. What do I do next, find a new provider or write a letter to the AT&T CFO. I am ** yrs old & have been a client for many of those years with never a mess like this!!
GetHuman-billarue did not yet indicate what AT&T should do to make this right.
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How GetHuman-billarue fixed the problem
I went to the local AT&T office & apparently my complaint had been resolved since on the **th my payment of the *rd was posted. NO one bothered to notify me but the local people resolved it & adjusted my next payment.
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Dispute a Charge issue
Reported by GetHuman-billarue
May 18th, 2019 - a mon ago
I have an issue with AT&T too
GetHuman-billarue shared how to fix
Seen by 5 customers so far
Similar issue to 8583 others
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GetHuman-billarue started working on this issue
May 18th 5:22pm
GetHuman-billarue confirmed the issue is fixed. Hooray!
May 21st 11:26am