In January, I went to Greece for * months with the military. I asked about the passport...

GetHuman-slashran's Dispute a Charge issue with AT&T from May 2019

Help with my AT&T issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-slashran's own words
In January, I went to Greece for * months with the military. I asked about the passport plan where I was told the service would stop upon me using the phone in the US. I noticed I was still getting billed two months later and spoke to Charmaine on the phone and she said the bill would stop and I'd be reimbursed for the two months. This month, I noticed I'm still getting charged and spent another hour on chat and ** minutes on the phone with Greg from Georgia and he said he would stop the bill and reimburse me. However, he is unable to send me the customer notes. Since I don't have faith in AT&T to do what they should do, I would like my customer notes or some written verification. Next month, if I'm not reimbursed and I'm still charged, I have to file a complaint with the FCC.

GetHuman-slashran did not yet indicate what AT&T should do to make this right.

How GetHuman-slashran fixed the problem
You should always record your transcripts of any agreement that you make with a sales representative. I asked AT$T to research and review the transcript where my billing would be turned off automatically and I only purchased two months and they "can't" find it. I verified with the rep several times, and he assured me I would not be charged extra, but they did. My bad for trusting At$T.
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AT&T

Dispute a Charge issue
Reported by GetHuman-slashran
May 18th, 2019 - 2 years ago
Fixed
GetHuman-slashran shared how to fix
Seen by 4 customers so far
Similar issue to 8579 others
0 customers following this
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Timeline

GetHuman-slashran started working on this issue
May 18th, 2019 4:42pm
GetHuman-slashran confirmed the issue is fixed. Hooray!
May 21st, 2019 1:56am