Hi My name is Whitney Owen's and I am fairly new to att. My first mobile came out last...

GetHuman-koyaalys's customer service issue with AT&T from May 2019

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Hi My name is Whitney Owen's and I am fairly new to att. My first mobile came out last month and I wasnt able to pay and i made an arrangement and shortly after that me and my family were compromised by gunpoint and had all of our personal item taken from us. I had no way of calling att but the time my head was straight because my services were suspended. I have called from my work phone and a app on my phone for wifi and no one has been willing to help me.my funds should be released back to me from my bank on the **st and I just need my services turned back on. I am being told that I need *** dollars just to get my services turned back on and my God there is no way I will have that with being behind on my lights and rent of *,***$. I am trying my damnest to get caught back up and this is definitely not what i asked for and would not wish this on my worst enemy. Please i need help please. I would not beg or ask if i wasnt in dying need of assitance. No one that i have talk to beside akinah in retention helped me and was apologetic to me and helped me with my cable and internet account. Everyone in collection is cold hearted and I didnt even as much get a sorry. Please reach out. Thanks in advance.
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AT&T

Customer service issue
Reported by GetHuman-koyaalys
May 9th, 2019 - a mon ago
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Seen by 9 customers so far
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GetHuman-koyaalys started working on this issue
May 9th 4:02pm
GetHuman-koyaalys indicated the issue is not fixed yet.
May 9th 8:08pm