Good day,**After several phone calls, explaining to agents my situations, I have choose...

GetHuman2888309's Dispute a Charge issue with AT&T from May 2019

Help with my AT&T issue
First: share to improve GetHuman2888309's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2888309 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman2888309's own words
Good day,**After several phone calls, explaining to agents my situations, I have choose to write my issue. I have called numerous times, spoke to * agents, had the phone disconnect with no return call twice and had *** and the *** number "not working at this time", in the last few weeks. Needless to say, this has been frustrating. Here is my situation:*In February, I went to our locate ATT store and asked about adding my fiance to my plan. I was told it would only be a $** fee added to my bill monthly, which matched the information I found on-line. We were adding him to my plan to make our billing easier, as he was only paying $** a month with his BOOST account. The woman set us up, getting my fiance a new phone and a new phone number. I understood the first bill was going to be high, due to fees, prorates, etc... I paid the first bill without even looking into it too much. Then the second bill came, this bill was around $*** when it should have been around $*** (my normal bill plus the $** additional line fee and insurance coping the additional phone). Once I received my bill and noticed the issue, I called AT&T and was helped by a very nice lady that was able to figure out the situation and fix my account. She clearly stated that moving forward my bill would remain around $*** (I did ask her several times to make sure). I did not ask for a credit from my February bill as I understood I missed it. Then my third bill since the change arrived a few weeks ago. That bill was back to the $***! I called AT&T and instead of being met with someone nice willing to help, I was told there was nothing he could do for me and that the other lady was incorrect. That all she did was give me a credit but did not fix my issue. I found this hard to believe, as the nice lady put me on hold several times to speak to a supervisor to get my plan back to what it was suppose to be. Frustrated I asked to speak to a supervisor the second time I called but was told "a supervisor can not do anything to help you." I kindly told the individual I was frustrated and upset, therefore would call back. I did try to call back, twice but the phone was disconnect on me. I also called several times Sunday ******, the day my bill was due. Both *** and the *** number were down. At this point, I just went ahead and paid my bill so I would not get any late charges. This leads me to this email. I do not feel like calling and speaking to yet another agent, explaining my situation, yet again. As a valued AT&T client of almost ** years, I feel AT&T is better than the way my situation has been handle. Please have someone look into my account and get back to me. I would like whatever the nice lady did when I called in March, redone and my account restated back to the $***ish rate. Please feel free to contact me with any questions. *Thank you, *Rachel Miler ****-***-**********@***.com
GetHuman2888309 did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman2888309 fixed the problem
We are waiting for GetHuman2888309 to fix the problem and share the solution with the rest of us customers.
Please help with my AT&T issue
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AT&T

Dispute a Charge issue
Reported by GetHuman2888309
May 8th, 2019 - 2 mons ago
I have an issue with AT&T too
Not resolved
Seen by 4 customers so far
Similar issue to 8239 others
0 customers following this
Timeline
GetHuman2888309 started working on this issue
May 8th 7:03pm
GetHuman2888309 indicated the issue is not fixed yet.
May 9th 8:45pm