I would like to talk to the Office of the President about my phone service. I am activ...

GetHuman2881182's customer service issue with AT&T from May 2019

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The issue in GetHuman2881182's own words
I would like to talk to the Office of the President about my phone service. I am active duty, stationed in Maine, and need help with my account. The loyalty department at the area manager level was unable to assist me with my concern despite notes on the account providing options for resolution but then it not being held up to. I just want what is promised (able to turn the phone in for full rebate, then I will purchase one, move the line to a payment plan or provide some resolution plan. I have been with AT&T for ** years and active duty for **. I am loyal and just asking for the same thing. I respectfully request an opportunity to speak to the OOP. If we are still not able to resolve this, I will accept the answer that office provides. However, I would like to plea my case to the highest office possible. Thank you in advance for your consideration.
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AT&T

Customer service issue
Reported by GetHuman2881182
May 7th, 2019 - a mon ago
I have an issue with AT&T too
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Seen by 4 customers so far
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Timeline
GetHuman2881182 started working on this issue
May 7th 6:06pm
GetHuman2881182 indicated the issue is not fixed yet.
May 8th 1:42pm