I ordered * cellphones and service through AT&T in October ****. Since then, one cell...

GetHuman-rextina's customer service issue with AT&T from May 2019

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The issue in GetHuman-rextina's own words
I ordered * cellphones and service through AT&T in October ****. Since then, one cell phone does not work. Somehow it was reported stolen. I have never reported it stolen. Long story short, I have called customer service over ** times and it's still not corrected. I've paid for a phone for * months that DOES NOT WORK. I have gone to the AT&T store and shown them my ID. The phone was shipped from AT&T. Why can you not correct the problem? This is ridiculous. I will not recommend AT&T to anyone. Can we get this corrected? I dont understand how a BRAND NEW PHONE from AT&T is blacklisted. Please either correct the issue or I expect a refund and I'll ship the phone back to AT&T.
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AT&T

Customer service issue
Reported by GetHuman-rextina
May 7th, 2019 - a mon ago
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GetHuman-rextina started working on this issue
May 7th 4:37pm
GetHuman-rextina indicated the issue is not fixed yet.
May 7th 8:57pm