AT&T Customer Service Issues

On November 6, [redacted], I switched my home telephone service from Cox to AT&T and upgraded to fiber optic for the internet with a bundling offer for a prepaid Visa $[redacted]. However, despite being assured by a representative that the card would be sent to me, it never arrived. I have made multiple calls to follow up, but have been transferred between departments and spent hours on hold overall. I was informed that it could take several billing periods to receive the card, yet as of May 1, [redacted], I still have not received it. After speaking with various departments, including customer service and the reward department, I was told that I am no longer in the system after [redacted] days and they cannot reactivate or help me further. This failure to fulfill the incentive I was promised has left me feeling that I am being unfairly treated. I expected better customer service and resolution to this issue, either by receiving the card or a $[redacted] credit to my account, which I believe is fair. The lack of accountability and assistance in resolving this matter is disheartening, and I hope to see a satisfactory resolution soon.

I am experiencing issues with the DirecTV service. My bill started increasing gradually, and then it doubled. Upon reviewing the charges, I noticed I was billed for HBO and Cinemax movie packages despite never ordering or watching them. When I contacted customer service, they insisted there was a note in the system stating that I agreed to these packages, which I refuted. Despite my protests, they only removed the charges after I paid for them. To my surprise, the following month, the charges reappeared. When I called again, the representative removed the packages but claimed there was no note about my previous dispute. I am frustrated that unauthorized charges were added to my account, and I had to pay for them or face termination fees. I feel mistreated and distrustful of the customer service handling these issues. Upon the conclusion of my contract, I will not be renewing my DirecTV/AT&T service. If necessary, my account number is [redacted].

I needed a micro-SIM for my new unlocked phone. When I tried to order it online from AT&T, the website feature wasn't functioning. I had to call customer service to request the micro-SIM. The AT&T representative asked for a four-digit code to verify my account, which I didn't have. We couldn't resolve this issue, so I decided to visit Metro PCS instead. They had the micro-SIM in stock and offered a better rate plan than AT&T. However, when I tried to port my number, I had to contact AT&T again, and they still insisted on the four-digit code. Despite my frustration, I couldn't get the service I needed. AT&T's suggestions, like visiting a store far away or using Wi-Fi for a text, weren't practical for me. I felt the lack of service in my rural area was unacceptable and caused a lot of inconvenience. This experience has left me without a working phone and feeling disappointed in AT&T's customer service.

In late January [redacted], I contacted to have a line added, but my accounts were incorrectly combined, and services were added without my permission. After being disconnected by multiple agents, I eventually connected with someone I believed to be Josh, who resolved the issue that had resulted in over $[redacted] being charged to another account. I refuse to pay these charges, and I am ready to take legal action if this impacts my credit. To resolve this, I request my phone numbers be reinstated, the wrongful charges be removed, and for the company to demonstrate genuine care for its customers.

Hello, I am writing about my experience with an in-home expert named Harold Murray from back in November of last year. He convinced me to switch from Sprint to AT&T with promises of better deals and discounts. However, after the switch, my bill was unexpectedly high at $[redacted].00, and I have not received the promised credits. Sprint also charged me $[redacted].02. I have been trying to resolve this issue by contacting both companies, but have not had any luck. I visited the store and was supposed to receive a call from Mitch Biermann, which did not happen. I am frustrated and seeking a resolution to get my money back. My phone number is [redacted]. Thank you. -Michelle Peebles

I want to share my experience becoming an AT&T customer. On 01/16/[redacted], Liz Blankenship, a sales representative, contacted me with a quote matching my online inquiry for business services. Seeking the best internet and phone provider for my new office, Liz's patience and communication stood out when I had to postpone my opening. The finalized order in March included 50 Mbps internet at $40 and two phone lines at $60 with a $99 install fee. I would also receive a $[redacted] Visa gift card after 60 days. On March 18, [redacted], a technician activated my services after a full day of installing. However, on April 26, [redacted], my services were interrupted for a past due $[redacted].14 amount, partly due to an incorrectly entered email address. I had to contact Customer Service to resolve this issue. Feeling frustrated, I explored other providers offering better rates for faster services, ultimately leading me to disconnect from AT&T. Despite this, Liz's initial assistance was appreciated. I am requesting my services be disconnected by May 2, [redacted], and the final bill be sent to my mailing address. I also expect information on returning equipment to avoid extra fees.

I am currently subscribed to the $10 monthly Wi-Fi package through my snap benefits, along with basic cable, totaling almost $40 monthly. I am looking to discontinue cable but maintain the $10 Wi-Fi. After contacting Att, I was informed that canceling cable may result in decreased Wi-Fi speed, which I was not previously advised about. I rely on streaming services for TV and movies and have noticed no issues with my current data allowance. I feel this discrepancy is unjust and seems like a tactic to generate additional revenue. I plan to investigate this matter further as I never agreed to any terms stating my Wi-Fi speed would be affected by canceling cable. Thank you, Karen D.

On 2/18/[redacted], I transferred my number [redacted] from Sprint to AT&T. Initially, when Kareem delivered my phone on 2/19, I only had cash and couldn't pay the taxes, so we rescheduled for the next day. On 2/20, Ann Acklen Brown attempted to activate the phone but got an error message. She advised me to add a new line, which I did. When I called the porting department, they said my number was already ported and activated, which I didn't know about as I only purchased one iPhone XS. Now, I find myself with two phones and lines to pay for after Kareem apparently activated another phone on my ported number without my knowledge. Despite reaching out to AT&T multiple times since then, the issue remains unresolved, and no one has helped address this fraudulent situation caused by an employee of AT&T.

I am writing about my recent phone conversations to address billing issues. These problems have consumed my lunch hours with no resolution. Despite being assured each time that the matter was fixed, it wasn't when I tried to pay. I am frustrated with your company and the issues associated with outsourcing jobs. Using cheap labor doesn't equate to cost-effectiveness. I believe your focus should be on U.S. consumers rather than monopolizing. It's frustrating not being able to speak with a U.S.-based representative at AT&T after three months of trying to solve my billing issue. My ordeal began in January when I signed up for a promotion for $39.99/$49.99 for three months with movie channels. Subsequent bills were incorrect, leading to numerous failed attempts to rectify the situation with overseas representatives. Despite multiple assurances, the problem persisted. I spent hours on the phone trying to resolve it to no avail. This ongoing issue needs immediate attention. Thank you for your cooperation.

I am experiencing issues receiving text messages from AT&T on my iPhone 6s purchased from an AT&T store. While I can receive texts from others, it seems specific to AT&T. My phone number is [redacted]. The problem arose when I needed to access my account and never received the necessary code. After speaking with several representatives, one of them reset my password, causing me to lose access to all AT&T services, including email and U-verse. Despite being told a code would be sent via mail, I am now unable to access anything until next week. As I rely on email for work, it is urgent to resolve this without waiting for mail. Please contact me at my Gmail address provided as I cannot access my primary email at this time.

Hello, my name is Peter M Muzyka. I have been experiencing ongoing issues with my ATT Direct TV account since my wife Jewel passed away in August [redacted]. Despite numerous attempts to resolve the problem with ATT customer support, the issue remains unresolved. I continue to pay my bill over the phone as I am unable to access my account online. The difficulty seems to stem from managing both my deceased parent's account in Wilkes Barre, Pennsylvania, and our home account in Madison, Georgia, which was under my late wife Jewel's name. I am unable to access the account because my wife has passed away, and I am not her. Due to this frustrating situation, I request to cancel my Direct TV service and will return the two receivers. It has been a source of stress for me for far too long, and I no longer wish to continue with the service. My address is [redacted] Aqua Ln, Madison, Georgia [redacted], and my ATT mobile number is [redacted]. Thank you, Peter Martin Muzyka (Formerly Jewel’s husband)

My AT&T account has been experiencing issues since June [redacted]. Initially, a U-Verse representative pushed us to try Direct TV, which we agreed to but later changed our minds due to reception issues. Despite informing them two days before the installation, the rep switched my account number prematurely, causing problems accessing bills and setting up automatic payments. This has left me frustrated and considering canceling my service. I've been a customer since [redacted] and the current situation is causing me anxiety as I can't monitor my bills after upgrading phones and changing plans. Strangely, a Walmart associate is able to access my account and make changes.

I am trying to resolve an issue with my AT&T mobile phone account due to international relocation. My phone was suspended to use it again during my annual vacation. Unfortunately, AT&T reactivated it with extra features, resulting in high fees for a service I can't even use. I have been billed over $[redacted] for two months, even though I have not used the service. I am unable to access my online account as it requires a code sent to my phone, which I can't receive. I have contacted AT&T to cancel the account, but the monthly bills continue. I kindly request to cancel the phone, current bill, and refund any auto payments taken. Thank you, G.O.

I tried multiple times on Friday evening and night to access my account to check on a $[redacted].46 payment due on May 3rd. I finally managed to log in on Saturday morning and promptly made the payment. Unfortunately, my $92 payment due on the same day had to wait due to the pending arrangement. When I contacted customer service, the representative informed me I needed to pay the $92, leaving me in a difficult situation financially as I only receive social security monthly. I am unable to pay the $92 at this time. My phone has been disconnected for a few months due to the payment struggle, incurring connection fees each time. I'd appreciate any assistance available. Thank you.

I have been experiencing ongoing issues with my AT&T U-verse internet and TV service for the past two weeks. Despite multiple phone calls with service technicians, I received and installed new residential gateway equipment and had an on-site technician install a new receiver. However, I am still facing intermittent pauses in the video feed, with 31 pauses in just 23 minutes. During a recent 20 to 30-minute chat session with customer service, we checked connections and troubleshooted various aspects to no avail. Unfortunately, I was disconnected without the issue being resolved. I am requesting a new main receiver to be sent promptly to ensure uninterrupted service. I believe I can install the new box myself, but I may need a service technician if issues persist. I hope for a quick resolution to this matter as a loyal customer. Thank you for your attention. Best, Julie B. [redacted] I am sending this email to avoid repeating the same issues each time I encounter technical difficulties. Thank you for your understanding.

A few years back, I used AT&T service with the email [redacted] I have important connections like iCloud linked to it. Unfortunately, I've forgotten the password and am now unable to access it. I need to reset the password, but the reset link goes to my current email [redacted] Could you assist me in this matter? Thank you, Shannon Welch. The original service might have been under my wife's name, Mary Welch.

Last week, I upgraded my phone and added a new line. I also ordered the new Galaxy Smart Watch online with the help of a live chat. The following day, I received a message requesting more information for the purchase. I contacted ATT, and they assured me the issue was resolved. However, two days later, I encountered the same problem. After another chat session with ATT, I was promised expedited shipping and provided with an expedite ID. Today, the problem resurfaced, leading me to call customer service. Unfortunately, the agent canceled my order without offering further assistance or an apology. They mentioned informing their manager but discouraged me from filing a complaint. This experience was disappointing, especially since I had recently upgraded my phone under a new contract in excitement for the watch.

Since December, I have been with AT&T. Street vendors approached me discreetly and provided TV and phone services. Unfortunately, one representative made inappropriate advances, causing distress. The company gave me an identification number and advised me to involve the police, but no resolution occurred. I cancelled the TV service but kept the phone. My bills have been consistently incorrect, leading to frequent disputes. Recently, I was told to pay $[redacted], after being given varying amounts before. Despite speaking with a supervisor, the system states I owe $[redacted]. I am frustrated by the constant billing issues and lack of responses from customer service. I am seeking assistance with this ongoing problem.

I'd like to report an issue with my landline service billing. On 3/8/19, I received a bill for $71.27, which is much higher than my usual $28 bill. I want to highlight that I am enrolled in the CA LifeLine discount program, which should have been considered. Despite calling numerous times before cancelling the service on 4/8/19, the billing issue was not resolved. I made payments of $25 on 3/4/19 and $28 on 3/11/19, which should have covered my last bill. However, I received a bill on 4/8/19 for $41.68, including late payment charges. There have been other errors as well, which I hope will be investigated promptly.

I sent a complaint letter to the corporate address in Dallas, TX in April regarding terrible and deceptive customer service. Despite informing representatives of my fixed income and disability, I was misled about fees and rewards for my services. I was promised a reward card that never arrived, and when I inquired, I was informed that I wasn't eligible. Furthermore, I was wrongly charged for installation and had issues with my phone service. I need a competent and professional individual to address these concerns promptly. AT&T failed to notify customers about paper bill reminders being discontinued, adding to my confusion about my bills. I was allegedly misled into getting internet service when I only wanted a phone line installed. These unresolved issues have left me frustrated and facing overdue bills and possible service termination. Despite multiple attempts to reach a resolution and speak to a human representative, I have received inadequate assistance. The lack of accountability and professionalism from AT&T has caused significant distress and financial strain, warranting a complete waiver of my bills for April and May and a review of the deceptive business practices employed.