Hi I have received an email stating that I have exceeded $***.** in international data...

GetHuman2603540's Overcharged on Bill issue with AT&T from March 2019

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The issue in GetHuman2603540's own words
Hi I have received an email stating that I have exceeded $***.** in international data overage charges for ***.***.**** I am travelling abroad and switched off roaming and cellular data since I left with the exception of one day last week when I turned it on for one day and switched it off before I boarded my flight and did not switch it on until earlier today and I received this message. I was double charged the last time I travelled abroad also and spent over an hour and there different calls getting the double charges taken care of as I was charged for the $** international daypass and international calls. It was finally resolved and now I am abroad again and I am being charged without having cellular switched on. I only have used wifi when I am staying at hotels. Now my line seems to have been disabled and I cannot call to discuss. This is unprofessional beyond belief. My wife has Mobile and she has not had a sonhel issue with her travel abroad. I want this resolved immediately.
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AT&T

Overcharged on Bill issue
Reported by GetHuman2603540
Mar 27th, 2019 - 23d ago
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Timeline
GetHuman2603540 started working on this issue
Mar 27th 1:40pm