My name is George Sherman. A few years ago, I purchased a used Samsung flip phone on eB...

GetHuman-pgsherma's complaint issue with AT&T from March 2019

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The issue in GetHuman-pgsherma's own words
My name is George Sherman. A few years ago, I purchased a used Samsung flip phone on eBay, SGH-A***, IMEI ***************. I bought the phone to use out of the country. I’ve done mission and relief work in Haiti for the past ** years. The phone was advertised as being unlocked. Apparently, it’s not unlocked and the original owner did not satisfy their bill. Therefore, it is not being unlocked for me. While I do understand that someone should have paid their bills, it’s not mine to pay. There is no way to contact or even find out about the original owner. I now own the phone and have no way to use it until it’s unlocked. I’ve been a loyal ATT customer for many years having as many as five phones on my account at one time. I just simply ask that phone could be unlocked for my use out of the country. I’ve contacted customer support many times but no resolution. The case * is CM******************. Please unlock the phone so I can use it in Haiti. I’m going there Apr **-** and this phone would be a helpful and nice piece of security being that I work in such remote regions of the country.
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AT&T

complaint issue
Reported by GetHuman-pgsherma
Mar 27th, 2019 - a mon ago
I have an issue with AT&T too
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GetHuman-pgsherma started working on this issue
Mar 27th 1:34am