I have been having issues with my daughters phone since December **** and we are now in...

GetHuman-tpowellm's Complaint issue with AT&T from March 2019

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The issue in GetHuman-tpowellm's own words
I have been having issues with my daughters phone since December **** and we are now in March ****. She is unable to make and receive calls. I had just bought her a phone for Christmas took it into a store to get setup the phone wasnt working they changed the sim card changed her phone number took the phone home not working. I went back to a store I was told she needs a new phone and I have to pay $*** deductible i said fine. Now Asurian sent me a phone took it back to a At&t store to setup it worked in the store got home the next morning phone still wasnt working no calls going in or out. I went back to a store they told me u have to call Asurian for a new phone again i got the phone took it to a store still wasnt working. They asked me to change the phone number again i did and this time I said I'm refusing to pay the $*** because clearly there was nothing wrong with my phone to begin with a spoke with a Janeca who said she will put in for me to have the $*** removed from my account which was on March **th I checked my bill that $*** was still there I went into a At&t store on March **th s*w a manager name Jacob who said that it was cancelled and put back in on the **nd of March and that he would rectify it on that same day the **th. It is now March **th and it is still on my bill I called back and s*w a Desline and he was very rude telling me he cant transfer me to a manager and that I need to pay the deductible I told him to read the information on the account because I saw the CS rep Teddy Changoo in the store who has been trying to help me and it was noted in the system I demanded again to s*w a manager because he didnt want to read he puts me in hold for **minutes cane back to tell me oh I read it and it said its still pending I said I dont want to s*w you I need a manager. He puts me on hold again a young lady cane on the like claiming to be a manager and her name is Jasmine telling me she dont have time to s*w me now she have to call back in **minutes. I am annoyed, aggravated and very disappointed with At &t because I have been a loyal customer who pay my bills ontime and thus is the service I get. I keep paying for my daughters phone and she gets no service and nobody can help me. At this point I am going to take all * lines to a different carrier, also contact Better Business Bureau and will be writing a letter to corporate and letting them know how At&t customers are treated. This is unacceptable and ridiculous. I have spoken to over ** CS representatives including managers and supervisors who have yet to rectify this problem. So I would like to s*w someone who will tell me how I can resolve this issue or I will be proceeding with the above listed.

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Complaint issue
Reported by GetHuman-tpowellm
Mar 26th, 2019 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 7054 others
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GetHuman-tpowellm started working on this issue
Mar 26th, 2019 11:10pm

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