March **, ******AT&T*PO Box ******Fort Wayne, IN *****-******I am reporting a serious i...

GetHuman2593865's Technical and Service Support issue with AT&T from March 2019

14 views | 7033 similar | 0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman2593865 to get a AT&T rep on the line!
Always use the GetHuman Phone to call AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2593865's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2593865 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store -
The issue in GetHuman2593865's own words
March **, ******AT&T*PO Box ******Fort Wayne, IN *****-******I am reporting a serious incident involving AT&T U-verse which severely inconvenienced long-time customers and potentially put their health and well-being in jeopardy.**We utilize AT&T for television and Internet service. Our AT&T wireless also is necessary to run our Ooma Voip telephone service. Two days ago, we scheduled an upgrade of our router which was running slow. An appointment was made for an AT&T technician to come to the house and make the changes. The technician arrived as scheduled. Halfway through the work, he rang our doorbell and reported that we had “cancelled the work request” and that the installation work order had been closed out “at our request” without action. We were told that we would have to initiate a new work order. At no time did I or my wife cancel the work, nor had we received any text message from AT&T to that effect. The source of the cancellation remains a mystery.**A half hour later, the technician returned. He reiterated that we would have to request a new work. He said that, for the interim period, our previous AT&T services had “been restored” or would be shortly. He made no effort himself to ensure the service was, in fact, restored or to assist us in scheduling the new work. We had requested that he remain until the services were up and running, but he refused. He left.**We soon were to learn that the services had not, in fact, been restored and all services remain disconnected. This left us in a quandary. We had neither telephone service, nor internet service which effectively cut us off from the outside world in terms of communications. Both my wife and I are elderly, with health problems. Had it become necessary to call for emergency medical or transportation help, we would not have been able to do so.**We do have a cellphone. However, without an active WiFi we had to depend on the signal used by our cellphone. This has been, and remains, a problem because the signal strength for our cellphone – in fact of all cellphones in the Jupiter Inlet Colony community—is extremely weak and calls are regularly dropped.**We called AT&T to seek help. The company said it was not able to provide a technician for ** hours. (However, we later learned that the technician had not been requested for a full three days! We were assured that AT&T was unable to provide a person to help sooner. Although AT&T’s agent undoubtedly did her best, her language capability – or shortcomings—made this extremely difficult. We were thus left essentially cut off from the outside world.**In desperation, we called our daughter in New York who managed to reach AT&T technical support. After an hour of attempts to, once again, resolve this issue long distance, my daughter was finally able to secure an appointment for a visit by an AT&T tech later this day. They were only able to do so by informing the company that, if we were to suffer any health or other difficulties as a result of communications difficulties caused by AT&T, the company would be liable for legal action. **A very capable and sympathetic technician did arrive at mid-afternoon today, and rectified the situation. We sensed that he was appalled at the way our case had been handled.**We demand an apology. We also want to know what action AT&T plans to take regarding the technician who, essentially, abandoned us without seriously trying to resuscitate the original work order so that the job could be done in a timely manner – or at least initiate a new, expedited action. **If AT&T is unable or unwilling to take these actions, we will cancel our AT&T service and find another provider. We will also aggressively inform friends and ******neighbors of this unhappy experience and recommend they use an alternate provider.*****Douglas and Daniela McCurrach**** Shelter Lane*Jupiter Inlet Colony, FL *********-***-**********@***.com*(Sent electronically, and by mail)

GetHuman2593865 did not yet indicate what AT&T should do to make this right.

How GetHuman2593865 fixed the problem

We are waiting for GetHuman2593865 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Forward My Landline Phone to My At&t Cell Phone?How Do I Enroll in Autopay on At&t?How Do I Unlock My At&t Sim Card?How Can I Change My At&t Plan?How Can I Pay My At&t Bill Online?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2593865 fixes it.
This email address isn't valid


Technical and Service Support issue
Reported by GetHuman2593865
Mar 26th, 2019 - 4 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 7033 others
0 customers following this


GetHuman2593865 started working on this issue
Mar 26th, 2019 1:41am

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers