Discontinued wireless phone service for ***-***-**** on AT&T account ********** on Feb...

GetHuman2589482's Overcharged on Bill issue with AT&T from March 2019

50 views | 7010 similar | 0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman2589482 to get a AT&T rep on the line!
Always use the GetHuman Phone to call AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2589482's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2589482 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman2589482's own words
Discontinued wireless phone service for ***-***-**** on AT&T account ********** on Feb. *, ****. The full auto payment of $**.** was taken on Feb. **, **** (covering monthly charges for Jan ** - Feb **). I am therefore entitled to a refund of approx $** for service that I prepaid for from Feb * to Feb **.*I contacted AT&T customer service by phone shortly after the auto pay was made and was told I would be receiving a check for the overpayment. When I called customer service on Mar **th to followup I was told that my current bill was $* and I was not entitled to a refund. When I requested to speak with a supervisor, another representative came on the phone and after I explained all over again the situation I was put on hold and then disconnected. Needless to say, I am a very disgruntled former customer at this point and not willing to just forget about the whole thing, Its not really about the money as much as the principal!!*Sheila Smith

GetHuman2589482 did not yet indicate what AT&T should do to make this right.

How GetHuman2589482 fixed the problem

We are waiting for GetHuman2589482 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2589482 fixes it.
This email address isn't valid

AT&T

Overcharged on Bill issue
Reported by GetHuman2589482
Mar 25th, 2019 - 2 years ago
Not resolved
Seen by 50 customers so far
Similar issue to 7010 others
0 customers following this

Timeline

GetHuman2589482 started working on this issue
Mar 25th, 2019 3:51pm

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers