More than a week ago my dsl was disconnected in error. iI have spent more than a week...

GetHuman2522536's customer service issue with AT&T from March 2019

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The issue in GetHuman2522536's own words
More than a week ago my dsl was disconnected in error. iI have spent more than a week getting transferred from sales (I was told I need to be issued another work order as a new customer. I have been with AT&T more than ** years) I was then told that there were no capacity for any more ports in my area and that I could not get the one that had just been disconnected back. Finally I was told someone would be at my house this morning to resolve the issue. Instead someone showed up yesterday with instructions to install dial-up. Who uses dial-up? I sometimes work from home and I need the dsl. It has been frustrating to keep getting told different things and being lied to about getting call backs. This has been frustrating to no end There has to be a solution to this problem.

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Customer service issue
Reported by GetHuman2522536
Mar 15th, 2019 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 6713 others
0 customers following this


GetHuman2522536 started working on this issue
Mar 15th, 2019 5:07pm

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