Trade in not honored

GetHuman-lithiums's customer service issue with AT&T from March 2019

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The issue in GetHuman-lithiums's own words
Trade in my previous phone to get the $*** rebate towards * brand new Samsung Galaxy Note * phones ... Trade in credit not issued after upgrading to * brand new Samsung Galaxy Note * phones. (Approx $****.** purchase.)** separate escalation tickets, and * months of back and forth with uninformed customer service reps in several departments and still no response or resolution to my missing credit. *I have provided an actual picture of the shipping label. That shipping label includes the tracking *, RMA * and address where my trade in was sent as well, and still my trade in cannot be found.*After all the time I have spent in contacting department after department, * months has gone by and I would have expected someone to take ownership of this problem and issue me the measly $*** trade in credit to save a long time GoPhone and now approximately * year contract customer from finding another provider and leaving ATT service over a $*** credit.
I did everything they said to do and they lost the phone and wont give me a credit for their mistake
My $*** trade in value applied to my account or in the form of gift card like was promised and something additional for the * months of aggravation dealing with this problem.
Many years of GOphone customer and currently * years of contract service customer with * seperate phone upgrades during that time.
I have talked to countless customer service reps and written a dozen emails or so, each time supplying them with tracking number, RMA number and address where this phone was sent for trade in
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AT&T

Customer service issue
Reported by GetHuman-lithiums
Mar 13th, 2019 - 5 mons ago
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