My daughter droped her cell phone and damaged the screen(**. She ordered a replacement...

GetHuman2468435's customer service issue with AT&T from March 2019

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The issue in GetHuman2468435's own words
Resolve the issue ... My daughter droped her cell phone and damaged the screen(**. She ordered a replacement phone with her insurance.the phone was mailed to her via Fedex. Fedex tried to deliver the phone but was unable to because she lives in a gated apartment in down town Houston.Fedex called me and I informed the delivery person that she was at work to leave the phone in the apartment office. The delivery person declined and said someone had to sign to receive the phone and he was going to return the item. Fast forward, my bill in January was charged for the phone.I called ATT to resolve the problem and they told me to call Asterion , the insurasnce company. Which I did. The insuranc ecompany told me they had not received the phone but when they do they would credit my account.Since that time I have made several calls to ATT to resolve the issue and every time I would be told not to worry about it and wait until the next billing cycle.I have spoken to supervisors etc the problem has not still been resolved. I need my account credited because I never received the item.
I can take my business some place else.
Credit my account .
** * years
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Customer service issue
Reported by GetHuman2468435
Mar 13th, 2019 - 5 mons ago
I have an issue with AT&T too
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Seen by 4 customers so far
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GetHuman2468435 started working on this issue
Mar 13th 2:38am