In November ****, I called about my internet service. I was not living at my home becau...

GetHuman2462351's customer service issue with AT&T from March 2019

6636 similar
0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman2462351 to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2462351's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2462351 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman2462351's own words
In November ****, I called about my internet service. I was not living at my home because I was assisting with healthcare for a relative. I was paying for services that were not being used. I spoke with a representative that had the account put on vacation hold. I paid what was owed at that. In January ****, I called ATT and had the account cancelled, since I was still not in my home. I received a final bill from ATT for $**.**. Not understanding why, I called to inquire. I was told the final bill is for restoral charges from November???? My account was put on vacation hold in November, I was not using the service why this charge???? When I asked this question it could not be answered. So basically my final bill is not for services I received, but a fee charged by ATT. I do not think this is fair considering I paid for months for services that I was not using. Can anyone assist.
GetHuman2462351 did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman2462351 fixed the problem
We are waiting for GetHuman2462351 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2462351 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2462351
Mar 12th, 2019 - 5 mons ago
I have an issue with AT&T too
Not resolved
Seen by 2 customers so far
Similar issue to 6636 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2462351 started working on this issue
Mar 12th 4:45pm