In November ****, I called about my internet service. I was not living at my home becau...

GetHuman2462351's customer service issue with AT&T from March 2019

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The issue in GetHuman2462351's own words
In November ****, I called about my internet service. I was not living at my home because I was assisting with healthcare for a relative. I was paying for services that were not being used. I spoke with a representative that had the account put on vacation hold. I paid what was owed at that. In January ****, I called ATT and had the account cancelled, since I was still not in my home. I received a final bill from ATT for $**.**. Not understanding why, I called to inquire. I was told the final bill is for restoral charges from November???? My account was put on vacation hold in November, I was not using the service why this charge???? When I asked this question it could not be answered. So basically my final bill is not for services I received, but a fee charged by ATT. I do not think this is fair considering I paid for months for services that I was not using. Can anyone assist.
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AT&T

Customer service issue
Reported by GetHuman2462351
Mar 12th, 2019 - 5 mons ago
I have an issue with AT&T too
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GetHuman2462351 started working on this issue
Mar 12th 4:45pm