Called AT&T cust service to cancel my brother’s cell service because he died. They said...

GetHuman2458223's customer service issue with AT&T from March 2019

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The issue in GetHuman2458223's own words
Called AT&T cust service to cancel my brother’s cell service because he died. They said to go to AT&T store and show my brother Lloyd’s death certificate. Went to Soscol store (Napa CA) and Ivan (store employee) had me call AT&T Cust service ***-***-**** and spoke w*Becky of Cancellation Dept. She would not cancel Lloyd’s cell phone because we did not have his account *. I asked her if my deceased brother’s account was online how are we supposed to get it? She had no answer and said my brother would continued to be billed and then it would go into collections. In good faith I tried to close my deceased brother’s cell phone account but AT&T wouldn’t let me. Wasted about ** mins with AT&T clowns at store and customer service who could not help me or give me useful directions to close my deceased brother’s account so charges would not accrue.
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AT&T

Customer service issue
Reported by GetHuman2458223
Mar 12th, 2019 - 5 mons ago
I have an issue with AT&T too
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GetHuman2458223 started working on this issue
Mar 12th 1:48am