February **** I purchased a BOGO iPhone * plus on a ** month installment plan. The purc...

GetHuman2322400's customer service issue with AT&T from February 2019

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The issue in GetHuman2322400's own words
February **** I purchased a BOGO iPhone * plus on a ** month installment plan. The purchase amount for the two phones was $***, as of today I had made the installment payments and today I paid the remaining amount. I spoke to a representative and was told that I paid the "free" phone off for $***.** and I still have to pay another $*** because I paid the "free" phone instead of the other "buy one" phone. I am being told there is no way they can cancel the other line off. Which means I will pay $**** for phones that were originally $***. I have been a customer for * years, pay a monthly bill of over $***, purchased * phones in that time. I would like to have both of those lines contract fulfilled because I have paid the entire balance.
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AT&T

Customer service issue
Reported by GetHuman2322400
Feb 28th, 2019 - 3 mons ago
I have an issue with AT&T too
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GetHuman2322400 started working on this issue
Feb 28th 12:40am
GetHuman2322400 indicated the issue is not fixed yet.
Feb 28th 12:42am