I have been a Directv Customer for ** years and the change to ATT has been a nightmare...

GetHuman2318961's customer service issue with AT&T from February 2019

4 views
 | 
6257 similar
 | 
0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman2318961 to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
GetHuman2318961's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (3 mons ago)
First: share to improve GetHuman2318961's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2318961 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman2318961's own words
I have been a Directv Customer for ** years and the change to ATT has been a nightmare.*I have called the local Customer service * times because of a billing issue. *Michael Cunningham, acct number **********I was paying **.** a month, on Feb. *, I got a bill for $**.**, I called to review this increase, WAS TOLD THAT MY ACCT HAD A $**.** that was being applied each month and it was no longer available?*I spoke to the loyalty Dep, Roel, because I was going to cancel. On *-**, I got an email, Customer Service Summary, changing my service to a lower level. The Customer Service had explained the detail in the email,*It said the upcoming bill due *-**-**** was $**.** and the next bill *-** would be $**.**.*Then I received another bill indicating that my payment due *-** was for $**.**. I called customer service again asked to be transferred to the Loyalty Dept. *The Customer the service person said that she would call back in ** minutes, she was going to have a manager call me. No Call.*My payment is due today and I wish to pay the amount on the Service Summary of $**.**, not $**.**. I stopped at the AT &T store in Goodyear, AZ and they said they could not help me.*This is so frustrating I am about to discontinue the Directv Service if this doesn't get resolved.*My phone number is ***-***-****.
GetHuman2318961 did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman2318961 fixed the problem
We are waiting for GetHuman2318961 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2318961 fixes it.
This email address isn't valid

AT&T

Customer service issue
Reported by GetHuman2318961
Feb 27th, 2019 - 3 mons ago
I have an issue with AT&T too
Not resolved
Seen by 4 customers so far
Similar issue to 6257 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2318961 started working on this issue
Feb 27th 6:24pm