Account no. **********I am complaining about this months bill Issue date Jan...

GetHuman-riclem's customer service issue with AT&T from February 2019

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The issue in GetHuman-riclem's own words
Account no. **********I am complaining about this months bill Issue date Jan. **, ****, Due date Feb **, ****.*I cancelled my internet and telephone on Jan *, ****. I have previously called customer service and agreement was made to the following**Page * summary*Account charges (late fee) I owe $*.* (I called on last months bill and this was why it was late, if it really was late) previously agreed with AT&T customer service*TV * I owe $*.* (I canceled direct TV an Jan *) previously agreed with AT&T customer service*Internet* I owe $**.** (When I canceled Direct TV and telephone, I agreed to $**.***mo since I had AT&T Cell phone service.) I and AT&T customer service agreed to this on the phone and you can check your recordings for this information. Regardless, I will pay only $**.***mo.*Phone: this was an adjustment for the last bill and is N*A to this complaint. *I owe on this bill a total of $**.** * tax. AT&T wants me to pay the $***.** for their mistake and them they will credit my account on the next bill. Retired and living on a fixed income, I see no reason to give AT&T and additional $***.** that I need to live on. This is a fraudulent billing practice. While I am a reasonable person, I am not paying an additional $***.** that I do not owe. Below are two ways to contact me if you would like. *Rick Lemmons*E-mail* *****@***.com*Phone no. ***-***-****

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Customer service issue
Reported by GetHuman-riclem
Feb 19th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 6043 others
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GetHuman-riclem started working on this issue
Feb 19th, 2019 8:22pm