I have purchased * @iPhoneXR from @ATT under *BOGO offer on **th Feb **** . I found out...

GetHuman-nachiz's customer service issue with AT&T from February 2019

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The issue in GetHuman-nachiz's own words
I have purchased * @iPhoneXR from @ATT under *BOGO offer on **th Feb **** . I found out that the *faceid is not working on wife's phone. Tried to exchange it at the *ATT store. They asked me to go to apple store for the same. Apple guys are saying that they can only repair it and only *ATT can exchange it.I again went to the *ATT store at Great Mall *Milpitas and they are not willing to help. Also they had a fight with the @ATT support people on the call for it.Can any one of you please help me exchange the device as I have paid for the new device and not the repaired or refurbished one.
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AT&T

Customer service issue
Reported by GetHuman-nachiz
Feb 17th, 2019 - 8 mons ago
I have an issue with AT&T too
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GetHuman-nachiz started working on this issue
Feb 17th 6:51am