My name is Patricia Chambers and our directv acct is in Dale Chambers(my husband) I ha...

GetHuman2224959's customer service issue with AT&T from February 2019

4 views | 5985 similar | 0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman2224959 to get a AT&T rep on the line!
Always use the GetHuman Phone to call AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2224959's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2224959 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman2224959's own words
My name is Patricia Chambers and our directv acct is in Dale Chambers(my husband) I have permission to make changes in the account. We have been with the co ** years. I tried getting a better pricing deal to keep my account. I negoiated twice and both times my acct was raised again within * months. The next time I tried, I was told there was nothing to be done. In trying to cancel my account I was told I needed a new passcode and I could not reset it. I put my husband on the line and because he said his name was Dale Hodge Chambers, which is his name, chatto cs**** told me he could not make changes to the account because he gave a wrong name. After much arguing I asked for a supervisor. *Olivia aq**** the supervisor said the same thing. She also said complaining would not go against her. I have been a manager and a supervisor so I know she could help me. I called back immediately a really nice representive let my husband set up a passcode and tried to help find me a deal. There was nothing to be found. So he let me cancel the account and told me to follow the return equip procedure to the letter. Then I got an email to watch for prepaid shipping boxes. I waited and no boxes. I called and was told the boxes had been delivered. They had not. I called again no boxes and no explanation. But they did try to give me agreat deal. A big deal. How can I get this great deal nowm when I was canceling, I could not get one. I had to drive ** min tona ups store to return your equip. You may want to train your representives better. ***I wanted to return my equipment and

GetHuman2224959 did not yet indicate what AT&T should do to make this right.

How GetHuman2224959 fixed the problem

We are waiting for GetHuman2224959 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2224959 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2224959
Feb 17th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 5985 others
0 customers following this


GetHuman2224959 started working on this issue
Feb 17th, 2019 12:44am

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers