Rosalie Broskin-Kiehle Accts. ************ - ***********This is the worst com...
GetHuman-furperso's customer service issue with AT&T from February 2019
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The issue in GetHuman-furperso's own words
Rosalie Broskin-Kiehle Accts. ************ - ***********This is the worst company I have had to deal with. *Had my roof replaced – called ****directv to have the dish put back on my roof? Was told AT&T was now handling DIRECTV. The woman I spoke to was interest in getting me to change my service agreement to AT&T’s. Told her I had a service plan with DIRECTV, she was upset and yelled at me about not listening to what she was saying. Since she would not schedule the replacement of my dish, I hung up. Called back later and managed to get another person who told me the replacement wasn’t covered by my service plan and it would cost me approx. $** to have this done. I scheduled the appointment for ********. Was having some issues with DIRECTV service and the person who came to reattach the dish said that should take care of it. * When he was finished and was leaving, Alexis Molina (Integrated Solutions Consultant) drove up. He said that the company sends someone by to check on the work. He offered us a deal on cellphones. We, at the time, had Sprint and were considering a change. The deal he offered was a Private Offer IHX. We were to get a Galaxy J* (free) and a Galaxy S* (free) Mobile Share Plus *GB Multi line. I have AARP we were told we would pay $***.** * tax for the *st * payments and $** * tax for the next ** month. This sounded good and we decided to go for it. I charged the tax for the phones ($**.** and $**.** –Total $**) on my credit card. There was no discussion about Auto Pay for paperless billing. Less than a week later, I discovered that $***.** had been charged to my credit card (unauthorized auto Pay) I went to one of your local stores. They said they didn’t know anything about the promotion and said we really didn’t need the * GB (after only having the phone * days, really) and they could get us a better price for less GB. Since this was their only solution, I thought I’d try Customer Service. I called Customer Service ***** and spoke with Jim -JZ***N Case * CM******************. Told him my story and he said he would reverse the charge (which he did) and straighten out the account. * Which didn’t happen. * In December I went on line to check on my TV account – the bill was for $***.**. I noticed that there was a bill due for the cellphone for $***.**. I issued * payments ($***.** for the TV and $***.** for the cellphone) on ****. On ***** I again checked my online account only to discover that the $***.** designated for the cellphone, was now a credit on my TV account. I called Customer Service on ***** and spoke with Shenelle. I told her that the *nd payment of $***.** was for the cellphone and to please apply it to that account. She said she couldn’t handle that and was referring it to her supervisor and it would take *-* days to appear on the account. On *****, I checked my online account and discovered that nothing had been done. The TV account still showed the $***.** credit. I again called Customer Service and spoke with Stephanie – same reply* she couldn’t fix the problem and was referring it to her supervisor, another *-* day to fix. On ***** I was notified that my service was being suspended. Went to one of your stores and was told that they could do nothing about it. *The notice said I owed $**.** past due and Total $***.**. Since no one could help I sent the $***.**. I was wrongly charged $**.** ($*.** late charge and $**.** reinstatement fee) because none of your employee could follow thru. I am also being charged installment for my FREE phones.*I have never experienced anywhere close to the frustration and aggravation that I have encountered with your company in the last * months. I am hoping that you can straighten this out and follow thru on what your representative sold me. Growing up, AT&T was a good company. This experience is not demonstrating that.**I am hoping that I have finally found someone who values this company and can make this right.**Thank You, *Rose Broskin (***-***-****)
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