Good day:*My son and I have an account with the mobile phone department and have since...

GetHuman-jemracin's customer service issue with AT&T from February 2019

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The issue in GetHuman-jemracin's own words
Good day:*My son and I have an account with the mobile phone department and have since ****. We have been loyal customer and upgrade our phone frequently. On January **nd we contacted the customer service department and spoke to a Jessica, she was very listened to our concerns with our bill being higher that we would like and that we were considering letting Verizon by out our contracts to save us **.** a month with unlimited data and * new phones. We spoke for more than ** minutes and she discussed with us if she made some adjustments to the account that she would save us **.** and give us unlimited data. We also discussed the new phones and decided that it placed up back with a bill that was the same as what we had, and then decided not to add the new phones and an additional line, So now is where the rub comes in, the bill is now **.** higher and not lower, the explanation is that it is pro rated due to it happening in the middle of our billing cycle, not our problem, this was never discussed, and the bill will not go down, it will stay the same, we can not get our old plan back due to something they called a grandfathered contract, I have spoken to so many associates and supervisors, that I am pulling my hair out, no one has been able to help with the issue, they all keep going round and round and now one will honor the verbal agreement with Jessica. There is a recorded conversation that we had on the **nd and no one is willing to honor that conversation, stating that your representative did not have the ability to make the changes that she offered and they will not offer it as well. My next step is to go to Verizon and leave at&t completely including my direct tv, if this is unresolved. *Malynda Jelley Elwell ********** look forward to your response
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Customer service issue
Reported by GetHuman-jemracin
Feb 16th, 2019 - 8 mons ago
I have an issue with AT&T too
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Feb 16th 2:28pm