Good day:*My son and I have an account with the mobile phone department and have since...

GetHuman-jemracin's customer service issue with AT&T from February 2019

3 views
 | 
5966 similar
 | 
0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman-jemracin to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman-jemracin's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jemracin may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman-jemracin's own words
Good day:*My son and I have an account with the mobile phone department and have since ****. We have been loyal customer and upgrade our phone frequently. On January **nd we contacted the customer service department and spoke to a Jessica, she was very listened to our concerns with our bill being higher that we would like and that we were considering letting Verizon by out our contracts to save us **.** a month with unlimited data and * new phones. We spoke for more than ** minutes and she discussed with us if she made some adjustments to the account that she would save us **.** and give us unlimited data. We also discussed the new phones and decided that it placed up back with a bill that was the same as what we had, and then decided not to add the new phones and an additional line, So now is where the rub comes in, the bill is now **.** higher and not lower, the explanation is that it is pro rated due to it happening in the middle of our billing cycle, not our problem, this was never discussed, and the bill will not go down, it will stay the same, we can not get our old plan back due to something they called a grandfathered contract, I have spoken to so many associates and supervisors, that I am pulling my hair out, no one has been able to help with the issue, they all keep going round and round and now one will honor the verbal agreement with Jessica. There is a recorded conversation that we had on the **nd and no one is willing to honor that conversation, stating that your representative did not have the ability to make the changes that she offered and they will not offer it as well. My next step is to go to Verizon and leave at&t completely including my direct tv, if this is unresolved. *Malynda Jelley Elwell ********** look forward to your response
GetHuman-jemracin did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman-jemracin fixed the problem
We are waiting for GetHuman-jemracin to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How do I dispute a charge with AT&T?How do I check for an AT&T service in my area?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jemracin fixes it.
This email address isn't valid

AT&T

Customer service issue
Reported by GetHuman-jemracin
Feb 16th, 2019 - 8 mons ago
I have an issue with AT&T too
Not resolved
Seen by 3 customers so far
Similar issue to 5966 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-jemracin started working on this issue
Feb 16th 2:28pm