My son (AT&T acct ***.***.****) had no credit so AT&T would not open up an account in...

GetHuman-didimlr's customer service issue with AT&T from February 2019

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My son (AT&T acct ***.***.****) had no credit so AT&T would not open up an account in his name. I opened it in my name and eventually added a line for a tablet. In May **** they agreed to give him his own account. Went to the local store and he did his business with their in-store representative and that made two accounts total. Fast forward, A couple of months ago I was near interruption of service time and I use my AT&T app to chat with a representative around **** **:** PM central standard time and while trying to make arrangements to make a payment and lower my monthly bill she tells me that I have a zero balance in my monthly bill will be $**.** a month. I was excited because that is what I wanted to have happened zero balance and ** five a month for service of the three lines that I have on my account at that time but as it turns out the account information that she had on her screen was the information belonging to my sons AT&T account. The problem was it took many hours in several days and phone service interruption and a restoral fee charged to my account for me to determine and another representative at AT&T to determine what it happened. I thought AT&T should be held accountable for that information that was provided to me but it didn’t happen. Fast forward, the second time I got in touch with AT&T through the AT&T app chat to reduce my bill. Supervisor David offered me a package of * GB and in the end it would be around $** a month. It never got changed on my account and so for basic phone usage every day regular phone texting I have a bill that is coming out somewhere in around the *** to *** mark per month. I went through the AT&T app again and made a payment of $***.** from what I thought and believed to be my bank account but in reality the payment was removed from Lucas is my son‘s bank account. On January **. The first representative that I spoke with named Mark insured me that the money would be returned and I would not lose my service or I would not have service interruption. That didn’t happen and AT&T representative called me and he was supposed to hang out with me and called Lucas and we tell him that the money was being refunded, that didn’t happen finally on February ** I got a representative to initiate a return of money to Lucas and it was completed on February ** and then myMy account was charged $***.**. I had to incur or pay for all of Lucas’s nonsufficient fun fee is that his bank charged him. I assure you that it is well over the $***.** that I think should be credited to my account. When I talked with a representative today on the AT&T app via chat he tells me that it shows on my account in your system that the money was reversed as in there were not enough funds in account which is a completely false! According to the rep two days ago that I spoke with, she said that I have excellent credit with AT&T. If you look at account with phone number ***-***-****, you will see that he too has excellent credit with AT&T and also he intends to upgrade to the newest iPhone next month when his payment final payment of his installments are made. Which means another two-year contract. So in closing I would like to say that I’m not trying to cheat or steal or lie to AT&T. I have endured much stress and headache over the situations that have occurred that may be at no one‘s fault it’s just a collective run of bad luck maybe. But ultimately this is what I want to have as the end result for AT&T… Zero balance on my account and my monthly bill that comes in at no more than $*** per month. As far as features on our phone lines nothing fancy just no overage charges and as high speed of data as possible. We average *** GB of data per month I think based on previous bills. Two new waterproof phones with the largest display possible Because my husband and I both have bad eyes. I can’t pay $*** plus the $*** for the nonsufficient fund fees To peoples Bank that my son incurred due to the money being removed from his account without his permission or knowledge. So please tell me what it’s going to take for me and you to make this happen

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Customer service issue
Reported by GetHuman-didimlr
Feb 15th, 2019 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 5944 others
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GetHuman-didimlr started working on this issue
Feb 15th, 2019 4:04pm